Contact Information

Banfield Pet Hospital Phone Numbers

Toll-Free Number:

  • (866) 894-7927


  • (866) 894-7927

Home Delivery Questions:

  • (866) 277-7387

Hospital Experience Feedback:

  • (877) 500-2288

Optimum Wellness Plan Clients:

  • (866) 935-5738
  • (888) 649-2716

Website Questions And Comments:

  • (877) 656-7146
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Banfield Pet Hospital Chat:

Banfield Pet Hospital Email:

Corporate Office Address:

Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States



Other Info:

Hospital Experience Feedback
Optimum Wellness Plan® Clients
Enrollments and Information
Optimum Wellness Plan Clients
Billing or Payment Information
Optimum Wellness Plan Clients
Questions and Plan Cancellation
Home Delivery Questions
Website Questions and Comments

Help in Social Networks:

Summary of Banfield Pet Hospital Customer Service Calls

03:49 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Banfield Pet Hospital to Ask about:

Payments and Charges Question:

  • “Billing” , Review # 1770999
  • “Monthly payment”
  • “Need to change my payment for a different day” , Review # 1740341

Activation/ Cancellation Question:

  • “Cancel plan”
  • “Cancel”
  • “Cancel wellness plan”

Employment Question:

  • “Last Check stub” , Review # 1753160
  • “Payroll questions”
  • “Debit card number changed”

Account Question:

  • “Email password”
  • “Switch pet to another account” , Review # 1672135
  • “Account discrepancy”

Request for Information Question:

  • “Need to talk about my wellness plan”
  • “Check on past few”
  • “Question on free visit coupon”

Product/ Service Question:

  • “Pet insurance coverage”
  • “Need to change my date of withdrawal”
  • “Membership”

Staff Question:

  • “Unhappy with customer service”
  • “Customer service”

Cards Question:

  • “Change my credit card info.”
  • “There was money taken out of the card I already paid for my dogs payment plan for March 5th”

Shipping and Delivery Question:

  • “I did not receive my last check.”
  • “Wrong drug delivery”

Website/ Application Question:

  • “Can’t log on to website, need shot record asap”

Return/ Replace Question:

  • “Human Resourses to change address”

Other Question:

  • “Emergency”
  • “Wellness plan”
  • “I am an employee”

Banfield Pet Hospital Rating Stats

1.8 out of 5 stars
based on 373 reviews
See all 1695 reviews

Rating trend


Top Banfield Pet Hospital Services

Pet Medical Service, Pet Vaccination, Customer Care

Top Banfield Pet Hospital Products

Wellness Plan, Optimum Wellness Plan, Active Prevention Wellness Plan

Banfield Pet Hospital Pros and Cons

Pros: Some of the staff and one doctor, Onsite employees, I both like and dislike, Personal attention, Clean

Cons: Overcharging for services, Exploitation of services, Exploitation of finances, Very poor and under qualified, Staff attitude


Banfield Pet Hospital is a place where vets will do everything to care about your pet wellness. The company's tagline is: "Treating your pet like family". The hospital was established in 1955. It is located in Portland, Oregon. Banfield Pet Hospital provides various kinds of medical treatment, procedures and medical systems for pets, it is known for its customer service and medicine. At the present time the hospital is considered to be one of the leading pet hospitals in the United States. Besides veterinary healthcare, Banfield provides a lot of various medicine products for pets. The company offers a number of veterinary career opportunities.

Banfield Pet Hospital reviews and complaints

Banfield Pet Hospital is ranked 42 out of 447 in Pet Medicine and Veterinary Clinics category

Area Served

USA, Worldwide

Payment Methods


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Banfield Pet Hospital Stats

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