Contact Banfield Pet Hospital Customer Service
Banfield Pet Hospital Phone Numbers and Emails
Toll-Free Number:
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(866) 894-7927
Home Delivery Questions:
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(866) 277-7387
Hospital Experience Feedback:
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(877) 500-2288
Optimum Wellness Plan Clients:
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(866) 935-5738
Banfield Pet Hospital Emails:
How to Contact Banfield Pet Hospital Customer Service?
Most Popular Number:
| Total calls: 1 081 | Issues resolved: 64 | Last call: Jun 20, 2025 |
Banfield Pet Hospital Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Banfield Pet Hospital is 8668947927. 81% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Banfield Pet Hospital may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Banfield Pet Hospital is 8668947927. 81% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Banfield Pet Hospital may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Banfield Pet Hospital mainly because of activation/ cancellation, product/ service, payments and charges.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel satisfied after talking to customer service representatives.
The best email to contact Banfield Pet Hospital is cst.inbox@banfield.net. 66% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Banfield Pet Hospital Website:
Banfield Pet Hospital Help Center:
Corporate Office Address:
Fax:
How Good is Banfield Pet Hospital's Customer Service?
Summary of Banfield Pet Hospital Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Banfield Pet Hospital?
Payments and Charges Question:
- “Billing”
- “New credit card”
- “Billing question”
Activation/ Cancellation Question:
- “Cancel plan. you killed my pet”
- “To cancel my pets insurance”
- “Cancel membership”
Product/ Service Question:
- “Complaint”
- “To make a complaint.”
- “Complain”
Request for Information Question:
- “Hr contact”
- “Question about refills”
- “Client question”
Account Question:
- “Subscription”
- “Transfer account information to new owner”
- “Password reset for workday”
Employment Question:
- “Payoff”
- “Job”
- “Job & school program”
Staff Question:
- “Hospital service”
- “Poor customer service”
- “Awful and disturbing service”
Return/ Replace Question:
- “Returning a call”
- “To change my payment date”
- “Change plan”
Cards Question:
- “New card for payment”
- “Give new card #”
- “Need to update credit card on file”
Shipping and Delivery Question:
- “Issue with location”
- “Finding a location”
- “Home delivery of meds”
Website/ Application Question:
- “Cannot contact Medford location. Website wrong”
- “Website”
- “Can’t log on to website, need shot record asap”
Refund Question:
- “Refund on pre paid plan. No longer have pet”
Other Question:
- “Med refill”
- “Dog died”
- “Negligence in the care of my dog”
Compare Banfield Pet Hospital Customer Service To
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