Contact Information

Banfield Pet Hospital Phone Numbers

Toll-Free Number:

  • (866) 894-7927


  • (866) 894-7927

Home Delivery Questions:

  • (866) 277-7387

Hospital Experience Feedback:

  • (877) 500-2288

Optimum Wellness Plan Clients:

  • (866) 935-5738
  • (888) 649-2716

Website Questions And Comments:

  • (877) 656-7146
Write review

does not support this feature.

Currently you can call only US numbers.

Banfield Pet Hospital Chat:

Banfield Pet Hospital Email:

Corporate Office Address:

Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States



Other Info:

Hospital Experience Feedback
Optimum Wellness Plan® Clients
Enrollments and Information
Optimum Wellness Plan Clients
Billing or Payment Information
Optimum Wellness Plan Clients
Questions and Plan Cancellation
Home Delivery Questions
Website Questions and Comments

Help in Social Networks:

Summary of Banfield Pet Hospital Customer Service Calls

03:49 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Banfield Pet Hospital to Ask about:

Payments and Charges Question:

  • “Billing”
  • “Payment”
  • “Change payment date”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel wellness plan”
  • “Cancellations” , Review # 1567500

Employment Question:

  • “Employment”
  • “W2”
  • “Verifying wages and hours”

Account Question:

  • “Switch pet to another account” , Review # 1672135
  • “Account discrepancy”
  • “My account should be closed, but on my credit report it says i still owe yall money?”

Cards Question:

  • “Change my credit card info.”
  • “Debit card number changed”
  • “There was money taken out of the card I already paid for my dogs payment plan for March 5th”

Request for Information Question:

  • “Payroll questions”
  • “Question on free visit coupon”

Staff Question:

  • “Unhappy with customer service”
  • “Customer service”

Product/ Service Question:

  • “Pet insurance coverage”

Website/ Application Question:

  • “Can’t log on to website, need shot record asap”

Shipping and Delivery Question:

  • “Wrong drug delivery”

Return/ Replace Question:

  • “Human Resourses to change address”

Other Question:

  • “Need to talk about my wellness plan”
  • “Flea meds not received”
  • “Check on past few”

Banfield Pet Hospital Rating Stats

1.8 out of 5 stars
based on 369 reviews
See all 1685 reviews

Rating trend


Top Banfield Pet Hospital Services

Pet Medical Service, Pet Vaccination, Customer Care

Top Banfield Pet Hospital Products

Wellness Plan, Optimum Wellness Plan, Active Prevention Wellness Plan

Banfield Pet Hospital Pros and Cons

Pros: Some of the staff and one doctor, Onsite employees, I both like and dislike, Personal attention, Clean

Cons: Overcharging for services, Exploitation of services, Exploitation of finances, Very poor and under qualified, Staff attitude


Banfield Pet Hospital is a place where vets will do everything to care about your pet wellness. The company's tagline is: "Treating your pet like family". The hospital was established in 1955. It is located in Portland, Oregon. Banfield Pet Hospital provides various kinds of medical treatment, procedures and medical systems for pets, it is known for its customer service and medicine. At the present time the hospital is considered to be one of the leading pet hospitals in the United States. Besides veterinary healthcare, Banfield provides a lot of various medicine products for pets. The company offers a number of veterinary career opportunities.

Banfield Pet Hospital reviews and complaints

Banfield Pet Hospital is ranked 43 out of 496 in Pet Medicine and Veterinary Clinics category

Area Served

USA, Worldwide

Payment Methods


Edit Description

Banfield Pet Hospital Stats

Filter Reset Filter by range.
  • Day
  • Week
  • Month
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Banfield Pet Hospital to

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Banfield Pet Hospital? What happened? What can we help you with?
Submit review Don't show this popup