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Contact Banfield Pet Hospital Customer Service

How to Reach a Person at Banfield Pet Hospital

Verified Contact Information

Toll-Free Number:

  • 1-866-894-7927
Call Now
Send Message

Customer Service:

  • 1-866-277-7387
    Home Delivery Questions
  • 1-866-935-5738
    Optimum Wellness Plan Clients
  • 1-888-649-2716
    Optimum Wellness Plan Clients
  • 1-877-656-7146
    Website Questions And Comments
  • 1-440-918-1632
  • 1-888-626-3992

Complaints/ Feedback:

  • 1-877-500-2288

Accounting/ Billing:

cst.inbox@banfield.com
Billing and Payment
owp@banfield.com
Enrollment
cst.inbox@banfield.net

Complaints/ Feedback:

banfieldcares@banfield.com

Customer Service:

home.delivery@banfield.com
Home Delivery Questions
wellnessplanteam@banfield.com
Plan Cancellations and General Questions
wellnessplanrelations@banfield.net
Return/ Cancelation Issues

General Info:

owp@banfield.net

Technical Support:

banfieldwebsupport@banfield.com
Website Issues
internet.inquiries@banfield.net

Banfield Pet Hospital Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Banfield Pet Hospital Phone Number
1 (866) 894-7927
Average Calls duration
4 minutes
Most Popular Banfield Pet Hospital Email Address
cst.inbox@banfield.net
Issue Resolution Rate
Low (17% reported full resolution)
Banfield Pet Hospital Customer Service Rating
2.5 out of 5
Overall Customer Sentiment
Mostly dissatisfied
View full overview

How to Contact Banfield Pet Hospital Customer Service?

Most Popular Number:

(866) 894-7927
Total calls: 1 099 Issues resolved: 64 Last call: Jul 6, 2026

To get help with questions related to the enrollment to the Optimum Wellness Plan, call the support number 866 277 7387. For billing and payment issues you can ask via the telephone line 866 935 5738. In order to get more information about the online orders and delivery system, call the Banfield Pet Hospital customer service at 888 626 3992. When you face technical problems, use the number 877 656 7146.

The calling hours of the Banfield Pet Hospital customer care department are 24/7. Choose the Banfield Pet Hospital customer service phone number for your question and call the specialists. Sometimes the line can be busy due to the high call volume. To reach the manager, wait in line and the free specialist will talk to you.

The Banfield Pet Hospital email support is available on the site. To reach the specialist, choose the email address you need. To leave feedback or complain, write to
banfieldcares@banfield.com. Information about the enrollment to the Optimum Wellness Plan is OWP@banfield.com. Address questions about billing and payment to the email address CST.inbox@banfield.com. To cancel the plan, use the email address
wellnessplanteam@banfield.com. Order questions clients can address at
home.delivery@banfield.com. The average period for the answer can take up to 2-3 days.

The Banfield Pet Hospital address is 18101 SE 6th Way, Vancouver, WA 98683. The corporate address serves to run the business, take governing decisions, consider the complaints and recommendations of the users. To reach the corporate office specialists, use the address of the headquarters. The period for the answer can take up to 5-9 days.

PissedConsumer Club

Contact Information

Banfield Pet Hospital Website:

Banfield Pet Hospital Help Center:

Corporate Office Address:

Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States

Fax:

503-922-5000

Summary of Banfield Pet Hospital Customer Service Calls

1.4K TOTAL
CALLS
03:34 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Banfield Pet Hospital?

Payments and Charges Question:

  • “Bill”
  • “Pay bill”
  • “Billing issue”

Activation/ Cancellation Question:

  • “Sound off and cancel”
  • “To cancel monthly plan”
  • “Make sure my plan is not renewing”

Product/ Service Question:

  • “Complaint”
  • “To make a complaint.”
  • “Complain”

Request for Information Question:

  • “Need to speak to agent about my account”
  • “Hr contact”
  • “Question about refills”

Account Question:

  • “Subscription”
  • “Transfer account information to new owner”
  • “Password reset for workday”

Employment Question:

  • “Payoff”
  • “Job”
  • “Job & school program”

Staff Question:

  • “Experience, cruelty, negligence, rudeness at least.”
  • “Hospital service”
  • “Poor customer service”

Return/ Replace Question:

  • “Returning a call”
  • “To change my payment date”
  • “Change plan”

Cards Question:

  • “New card for payment”
  • “Give new card #”
  • “Need to update credit card on file”

Shipping and Delivery Question:

  • “Issue with location”
  • “Finding a location”
  • “Home delivery of meds”

Website/ Application Question:

  • “Cannot contact Medford location. Website wrong”
  • “Website”
  • “Can’t log on to website, need shot record asap”

Refund Question:

  • “Refund on pre paid plan. No longer have pet”

Other Question:

  • “Been trying to get my dogs urine culture results from June 19, 2026”
  • “Plans”
  • “My dog eye is kinder red and I wanted to know what to do about”

Compare Banfield Pet Hospital Customer Service To

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