Banfield Pet Hospital Contact Information

Toll-Free Number:

  • (866) 894-7927

Headquarters:

  • (866) 894-7927

Home Delivery Questions:

  • (866) 277-7387

Hospital Experience Feedback:

  • (877) 500-2288

Optimum Wellness Plan Clients:

  • (866) 935-5738
  • (888) 649-2716

Website Questions and Comments:

  • (877) 656-7146

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Currently you can call only US numbers.

Headquarters Address:

Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States

Fax:

503-922-5000

Other Info:

Hospital Experience Feedback
Email: internet.inquiries@banfield.net
Optimum Wellness Plan® Clients
Enrollments and Information
Email: OWP@banfield.net
Optimum Wellness Plan Clients
Billing or Payment Information
Email: CST.inbox@banfield.net
Optimum Wellness Plan Clients
Questions and Plan Cancellation
Email: wellnessplanrelations@banfield.net
Home Delivery Questions
Email: home.delivery@banfield.com
Website Questions and Comments
Email: BanfieldWebSupport@banfield.com

Social Networks:

Summary of Banfield Pet Hospital Customer Service Calls

143 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
03:55 AVG CALL DURATION
17% ISSUES RESOLVED

Customers Contact Banfield Pet Hospital to Ask about:

Payments and Charges:

  • “Billding”
  • “Delay payment”
  • “Coupon”

Activation/ Cancellation:

  • “Cancel membership”
  • “Cancel”
  • “Canceled my subscription and yet I got charged”

Staff:

  • “Customer service”
  • “Unhappy with customer service”

Shipping and Delivery:

  • “Wrong drug delivery”

Account:

  • “Account information”

Cards:

  • “There was money taken out of the card I already paid for my dogs payment plan for March 5th”

Return/ Replace:

  • “Human Resourses to change address”

Employment:

  • “Date of employment and termination”

Other:

  • “Plan help”
  • “Need to update autopay info”
  • “Additional sites, Real Estate”

Banfield Pet Hospital Rating Stats

1.8 out of 5 stars
based on 323 reviews
See all 1619 reviews reviews

Rating stats

  1. 165 reviews
  2. 90 reviews
  3. 34 reviews
  4. 16 reviews
  5. 18 reviews

Rating trend

About Banfield Pet Hospital

Top 5 Likes about Banfield Pet Hospital

Onsite employees, I both like and dislike, Some of the staff and one doctor, Personal attention, Staff

Top 5 Dislikes about Banfield Pet Hospital

Overcharging for services, Exploitation of services, Exploitation of finances, Staff attitude, Proceedure

Summary

Banfield Pet Hospital is a place where vets will do everything to care about your pet wellness. The company's tagline is: "Treating your pet like family". The hospital was established in 1955. It is located in Portland, Oregon. Banfield Pet Hospital provides various kinds of medical treatment, procedures and medical systems for pets, it is known for its customer service and medicine. At the present time the hospital is considered to be one of the leading pet hospitals in the United States. Besides veterinary healthcare, Banfield provides a lot of various medicine products for pets. The company offers a number of veterinary career opportunities.

Banfield Pet Hospital reviews and complaints

Banfield Pet Hospital is ranked 36 out of 379 in Pet Medicine and Veterinary Clinics category

Area Served

USA, Worldwide

Payment Methods

VISA

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Banfield Pet Hospital Stats

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