Banfield Pet Hospital Phone Numbers and Emails

Toll-Free Number:

  • (866) 894-7927
Send Message

Home Delivery Questions:

  • (866) 277-7387

Hospital Experience Feedback:

  • (877) 500-2288

Optimum Wellness Plan Clients:

  • (866) 935-5738
  • (888) 649-2716

Website Questions And Comments:

  • (877) 656-7146
  • (440) 918-1632

Banfield Pet Hospital Emails:

Accounting/ Billing
Customer Service
Home Delivery Questions, Return/ Cancelation Issues
General Info
Technical Support
Website Issues
internet.inquiries@banfield.net
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More phone numbers and emails Less phone numbers and emails

How to Contact Banfield Pet Hospital Customer Service?

Most Popular Number:

(866) 894-7927
Total calls: 1 026 Issues resolved: 62 Last call: Mar 17, 2024

What Is the Banfield Pet Hospital Customer Service Number?

To get help with questions related to the enrollment to the Optimum Wellness Plan, call the support number 866 277 7387. For billing and payment issues you can ask via the telephone line 866 935 5738. In order to get more information about the online orders and delivery system, call the Banfield Pet Hospital customer service at 888 626 3992. When you face technical problems, use the number 877 656 7146.

Does Banfield Pet Hospital Have 24-hour Customer Support?

The calling hours of the Banfield Pet Hospital customer care department are 24/7. Choose the Banfield Pet Hospital customer service phone number for your question and call the specialists. Sometimes the line can be busy due to the high call volume. To reach the manager, wait in line and the free specialist will talk to you.

Can I Email Banfield Pet Hospital?

The Banfield Pet Hospital email support is available on the site. To reach the specialist, choose the email address you need. To leave feedback or complain, write to
banfieldcares@banfield.com. Information about the enrollment to the Optimum Wellness Plan is OWP@banfield.com. Address questions about billing and payment to the email address CST.inbox@banfield.com. To cancel the plan, use the email address
wellnessplanteam@banfield.com. Order questions clients can address at
home.delivery@banfield.com. The average period for the answer can take up to 2-3 days.

What Is the Banfield Pet Hospital Corporate Office Address?

The Banfield Pet Hospital address is 18101 SE 6th Way, Vancouver, WA 98683. The corporate address serves to run the business, take governing decisions, consider the complaints and recommendations of the users. To reach the corporate office specialists, use the address of the headquarters. The period for the answer can take up to 5-9 days.

PissedConsumer Club

Contact Information

Banfield Pet Hospital Website:

Banfield Pet Hospital Help Center:

Corporate Office Address:

Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States

Fax:

503-922-5000

Banfield Pet Hospital Customer Service Reviews

1.6 / 5
Poor
Alice W Ycm
Banfield put me into collections after doing 10years of business with them on auto pay
stars-rating stars-rating stars-rating stars-rating stars-rating
1.9

Banfield hospital is nationwide. That is why I started with them for my fur baby 10 years ago.

I've had good and bad experiences. Banfield has serious issues between the store fronts and their customer service. They placed me into collections even though I updated my credit card, address and email address! They never updated my information Billing keeps using addresses that were old and old email addresses.

I never ever received anything saying they couldn't bill me, by email, regular mail txt or phone call. I received many emails and txts, but not about billing. Now they have placed me into collections trying to charge insane collection fees. Don't do business with them.

Manager stated that although I updated my information their systems don't connect with billing! Insane. Scam to hit you up for fees. Terrible customer service.

Also the vets are not consistent and anything past yearly check ups is a big problem. Over $600 is expensive for yearly comprehensive exams.

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Guest-4599412
Feedback
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

To much money a month for services I get a month, exactly what I said most of the months in the year I was enrolled I didnt even use Banfield, so my money was going to waste for nothing no services whatsoever. OK thats it. Im done.

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Wynell Zba
Poor customer service

Not satisfied with how my dog is treated here. I would like to talk to someone about this issue.

The customer service is is not great. I am inconvenienced each and every time we come.

Some of the staff are rude and unprofessional. I would really like to talk to someone regarding the issues I'm having.

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How Good is Banfield Pet Hospital's Customer Service?

Janes G Ngg
Janes G Ngg
Feels Disappointed | Mar 14, 2024

It was just as horrific as my actual experience with the clinic,

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Desaree Eqo
Desaree Eqo
Feels Disappointed | Aug 03, 2023

Terrible

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Julie D Ewa
Julie D Ewa
Feels Disappointed | Jul 04, 2023

Horrible

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Tad Dum
Tad Dum
Feels Disappointed | Apr 09, 2023

Average. However when my dog had kidney stones nobody there could treat him. I was told to take him to another vet...which is why I have canceled both of my dogs plans. I need to have just one vet that can take care of all of my pets needs.

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Tyia Dei
Tyia Dei
Feels Disappointed | Dec 02, 2022

No one answered my repeated phone calls fore almost four days. I finally had Pet Smart give them my phone number and three hours later they called and sais I did not have an appointment. Further our pet was hyper (your cage made her so) and we could only have a late afternoon appointment. Why pay monthly for this kind of treatment. REALLY, REALLY STINKS

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Summary of Banfield Pet Hospital Customer Service Calls

1.3K TOTAL
CALLS
03:43 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Banfield Pet Hospital?

Payments and Charges Question:

  • “Unknown charges on my account”
  • “Billing”
  • “Billing question”

Activation/ Cancellation Question:

  • “Cancelling wellness plan”
  • “Pet died cancel plan”
  • “Cancel plan”

Request for Information Question:

  • “Questions about your insurance”
  • “I need to talk to someone”
  • “Check my plan”

Account Question:

  • “Password reset for workday”
  • “Account”
  • “Account billy”

Employment Question:

  • “Payoff”
  • “Job”
  • “Job & school program”

Product/ Service Question:

  • “Pet insurance payment”
  • “Need to see if Banfield hospital has their own insurance they use”
  • “The cast they put on my pups broken leg has come off twice”

Staff Question:

  • “Customer service”
  • “Poor service”
  • “Pet plan and customer service”

Cards Question:

  • “New card for payment”
  • “Give new card #”
  • “Need to update credit card on file”

Shipping and Delivery Question:

  • “Home delivery of meds”
  • “I did not receive my last check.”
  • “Flea meds not received”

Website/ Application Question:

  • “Cannot contact Medford location. Website wrong”
  • “Website”
  • “Can’t log on to website, need shot record asap”

Return/ Replace Question:

  • “To change my payment date”
  • “I have left several messages for return call regarding my dog”
  • “Human Resourses to change address”

Refund Question:

  • “Refund on pre paid plan. No longer have pet”

Other Question:

  • To alert consumers about the negligent practices of Banfield Hospital, so they can make informed decisions,
  • “Injured pet”
  • “My pet is missing is scheduled vacation. I calleed said is closed.”

About

Related Companies

Mars, VCA Animal Hospitals, Bluepearl Veterinary Partners, Pedigree, Camp Bow Wow

Summary

Banfield Pet Hospital is a place where vets will do everything to care about your pet wellness. The company's tagline is: "Treating your pet like family". The hospital was established in 1955. It is located in Portland, Oregon. Banfield Pet Hospital provides various kinds of medical treatment, procedures and medical systems for pets, it is known for its customer service and medicine. At the present time the hospital is considered to be one of the leading pet hospitals in the United States. Besides veterinary healthcare, Banfield provides a lot of various medicine products for pets. The company offers a number of veterinary career opportunities.

Banfield Pet Hospital reviews and complaints

Banfield Pet Hospital is ranked 45 out of 366 in Pet Medicine and Veterinary Clinics category

Area Served

USA, Worldwide

Payment Methods

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