Contact Information

Banfield Pet Hospital Phone Numbers

Toll-Free Number:

  • (866) 894-7927

Headquarters:

  • (866) 894-7927

Home Delivery Questions:

  • (866) 277-7387

Hospital Experience Feedback:

  • (877) 500-2288

Optimum Wellness Plan Clients:

  • (866) 935-5738
  • (888) 649-2716

Website Questions And Comments:

  • (877) 656-7146
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Banfield Pet Hospital Chat:

Banfield Pet Hospital Email:

Corporate Office Address:

Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States

Fax:

503-922-5000

Other Info:

Hospital Experience Feedback
Email: internet.inquiries@banfield.net
Optimum Wellness Plan® Clients
Enrollments and Information
Email: OWP@banfield.net
Optimum Wellness Plan Clients
Billing or Payment Information
Email: CST.inbox@banfield.net
Optimum Wellness Plan Clients
Questions and Plan Cancellation
Email: wellnessplanrelations@banfield.net
Home Delivery Questions
Email: home.delivery@banfield.com
Website Questions and Comments
Email: BanfieldWebSupport@banfield.com

Help in Social Networks:

Summary of Banfield Pet Hospital Customer Service Calls

265 TOTAL
CALLS
65% SUCCESSFUL
CONNECTIONS
03:49 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Banfield Pet Hospital to Ask about:

Payments and Charges Question:

  • “Billing”
  • “Payment”
  • “Change payment date”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel wellness plan”
  • “Cancellations” , Review # 1567500

Employment Question:

  • “Employment”
  • “W2”
  • “Verifying wages and hours”

Account Question:

  • “Switch pet to another account” , Review # 1672135
  • “Account discrepancy”
  • “My account should be closed, but on my credit report it says i still owe yall money?”

Cards Question:

  • “Change my credit card info.”
  • “Debit card number changed”
  • “There was money taken out of the card I already paid for my dogs payment plan for March 5th”

Request for Information Question:

  • “Payroll questions”
  • “Question on free visit coupon”

Staff Question:

  • “Unhappy with customer service”
  • “Customer service”

Product/ Service Question:

  • “Pet insurance coverage”

Website/ Application Question:

  • “Can’t log on to website, need shot record asap”

Shipping and Delivery Question:

  • “Wrong drug delivery”

Return/ Replace Question:

  • “Human Resourses to change address”

Other Question:

  • “Need to talk about my wellness plan”
  • “Flea meds not received”
  • “Check on past few”

Banfield Pet Hospital Rating Stats

1.8 out of 5 stars
based on 369 reviews
See all 1685 reviews

Rating trend

About

Top Banfield Pet Hospital Services

Pet Medical Service, Pet Vaccination, Customer Care

Top Banfield Pet Hospital Products

Wellness Plan, Optimum Wellness Plan, Active Prevention Wellness Plan

Banfield Pet Hospital Pros and Cons

Pros: Some of the staff and one doctor, Onsite employees, I both like and dislike, Personal attention, Clean

Cons: Overcharging for services, Exploitation of services, Exploitation of finances, Very poor and under qualified, Staff attitude

Summary

Banfield Pet Hospital is a place where vets will do everything to care about your pet wellness. The company's tagline is: "Treating your pet like family". The hospital was established in 1955. It is located in Portland, Oregon. Banfield Pet Hospital provides various kinds of medical treatment, procedures and medical systems for pets, it is known for its customer service and medicine. At the present time the hospital is considered to be one of the leading pet hospitals in the United States. Besides veterinary healthcare, Banfield provides a lot of various medicine products for pets. The company offers a number of veterinary career opportunities.

Banfield Pet Hospital reviews and complaints

Banfield Pet Hospital is ranked 43 out of 496 in Pet Medicine and Veterinary Clinics category

Area Served

USA, Worldwide

Payment Methods

VISAPayPalMasterCard

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Banfield Pet Hospital Stats

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