3335 Cobb Pkwy NW Suite 400, Acworth, GA 30101, USA
Not resolved

I adopted a stray and took her to the closest Banfield the day I got her. I elected to get the wellness plan.

10/2016. In 5/17 I adopted another dog. The dog needed care as soon as I got it. I had to take it to another vet.

I really liked the new vet. I had Banfield transfer Bella's records to the new vet and the rep told me they would cancel my wellness plan. They never cancelled my plan. Still being charged a year later!

I am a Chiropractor, I get the whole wellness plan. I understand if the bills exceed the payment of the plan you need to finish your contract. My contract would have been over on 9/17. I am STILL being charged!

The rep on the phone was not helpful at all. He told me that a Banfield employee could not have cancelled my contract and I should have read my agreement. Very rude and told me the only recourse I had was to try and do a chargeback on my card. I still do not have a cancellation # because the rep did not give me one.

They were still my vet for my cat. No longer-bad business!

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Banfield Pet Hospital Reviews

  1. 196 reviews
  2. 101 reviews
  3. 35 reviews
  4. 18 reviews
  5. 23 reviews
Banfield Pet Hospital reviews