I purchased my plan 1 year ago. Everything was good till I asked about the 2nd year.
It automatically renews. NO BIG DEAL. just call and cancel. On hold now for more than 1 hour NOT ONLY am I going to cancel Charlie my dog is going to find a new VET This customer service sucks.
DO NOT SIGN UP. I can only imagine what goes on behind the doors now when I can not see my dog.
TRY calling the # is 866-894-7927. This company is BAD...SCAM
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Poor customer service.
Monetary Loss: $500.
Banfield Pet Hospital Cons: Killed pet.