DO NOT USE IF YOU NEED TO FLY PETS IN CARGO BELOW 45 DEGREES OUTSIDE! They are not willing to write any form of documentation to allow pets to fly in temperatures below 45 degrees on airlines.
We paid for the banfield pet service for 3 years (20/month) without ever needing it really... when the time comes to need them, a few days before we move... they let you down. We are now at risk of having to leave our pets behind while moving, because they are unwilling to meet airline regulations for flying!
Glad I spent thousands dollars over the years for a service thinking our pets were in good hands -- to find out Banfield doesn't support pets flying on airlines!
Terrible terrible terrible. Good thing all i had to do was call any other vet and they were willing to help out, and prevent us from having to give up two members of our family.
Product or Service Mentioned: Banfield Pet Hospital Active Prevention Wellness Plan.
Reason of review: Bad quality.