My pet dog was euthanize by Banfield pet hospital about 3 month ago, but Banfiled has been charging every month, pulling the amount from my bank account. I called them but they said that due to the wellness plan signed, it is not possible to cancel and that I have to be paying for the rest of the year.
This is outrage, I am a consumer that deserve respect. I was their client for more than fifteen years, and then did not even said
"sorry for your lost", and also I have been receiving advertising from them and to make it more painfully, to let me know about the next visit date to the vet for check out of my dog.
??? Banfield charges a one-time membership fee of $49.95 in addition to monthly payments that, for an adult dog, come to nearly $39.95 for the cheapest plan.
When I took my dog to be checked by the vet, it was very sick; old (15 years) they gave some medicines and treatment over night, then returned it to us. Charge $700.00, the dog got weaker and weaker until we decided to put her to sleep, Banfield performed the euthanize that was another $200.00.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Let the company propose a solution.