On May.11,2013 my daughter took her tiny toy poodle weighing only 3 pounds into the Natomas Banfield for a supposedly routine dental cleaning. She dropped her pet off signed papers and was told that she would be given a call in a couple of hours once the procedure was done and ready to be released.
She got a call at around 9:15 am stating that the dog had passed out and needed to be picked up because they could not preform the cleaning.She and myself rushed back to the hospital to pick the dog up and to see what had happened. Once we got there the assistant went and got the dog from where they were keeping him. They brought him out to us he looked very weak and tired. The doctor explained to us that they could not do the procedure because he passed out due to not having any food or liquids in his system.
Mind you, we were told not to give the dog anything to eat after 10 pm before the day of the cleaning.He had a large lump on his neck with dried blood surrounding it we asked what is that on his neck and was told by the doctor that they couldn't find his veins in his leg and needed to find it by way of his neck.The doctor put the dog on the floor to see if he could stand up and it was visibly clear that he was very weak and could hardly stand so my daughter picked him up and as she was holding him she could feel his heartbeat slowing down and his head started slouching. I then yelled at the doctor to take him back to the room immediately for treatment. She did and came back to report to us that they had him on a I.V giving him fluids to help him and that we should go home and they would call us when he would be ready to be picked up. The doctor asked my daughter before we left that if the dog needed CPR would she authorize that.My daughter said yes of course.
We left to go home only to receive a call 45 minutes later from Banfield stating that we needed to return because the dog had went into cardiac arrest. My daughter returned to Banfield only to be told that her beloved pet had passed.She and I both we devastated behind this. We couldn't understand how this had happened.Banfield offered to do an autopsy as a courtesy for daughter to find out why the dog died.It took a week and a half for us to get the results.We got them back on May.21,2013. Banfield called my daughter and stated that they needed to speak to her concerning the results.
I took her and we both went in to talk with the doctor. The doctor told us that her dog died due to the nurse administrating a catheter into his neck and because he moved the needle punctured his artery and he bled to death.The doctor along with her manager stated how sorry they were and that this was the first time this had ever happened at this location. This is not acceptable to us.We are going to file a lawsuit against Banfield for this. We don't want to see anyone else go through this kind of pain and heartache.Banfield needs to have training classes for all their staff on how to handle all breeds and sizes of dogs.
Unfortunately for me and my family we now have to deal with the loss of an animal/family member that could have been prevented if only this nurse have of had the proper training.
Monetary Loss: $3000.