First of all, while I will not deny attempts have been made to contact me, I will say that your representative ALWAYS call me when I am at work and I have explicitly told them that information and asked that they instead call my husband's number to get the bill taken care of. Instead your people continue to call my cellular phone when I am at work.
As a member of the US Air Force and a medical professional, this is GREATLY inconvenient and not conducive to me doing my job. I am in a biological hazard room, dealing with terminally ill patients and you are calling me about paying a Bill? As if their lives are less important than your money? Inappropriate and unacceptable!
I work during the day and it's almost like despite my requests you refuse to acknowledge that. Which brings me to my next point. My husband has tried on MANY occassions to contact your company to square off the bill and cancel services. My puppy is GONE, and we do not need services anymore (not that we utilized these overpriced services often to begin with,but that's neither here nor there).
Everytime he tries to contact you, you transfer to someone that never picks up. You try to bully us into paying without at least making sure we can cancel our account. We should not have to pay off the account and then be further charged for services we no longer use. I have/had no problem paying the bill.
Fair is fair. But your company, along with others such as Comcast overcharge, continue to charge and then make it so that people need an act of God to cancel services!
Product or Service Mentioned: Banfield Pet Hospital Optimum Wellness Plan.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $1300.
Preferred solution: Price reduction.
Banfield Pet Hospital Pros: Actual vets at the location i visited.
Banfield Pet Hospital Cons: Exploitation of finances, Wellness plan and treatment of pet, False advertising the plan, Impossible customer service.