The thing that upsets me the most, is going to a vet who doesn't know what the heck their doing. Made an appointment (pup was due to shots), they told me about the wellness plan about 31.45 a month, i was like okay. When i got there for my appointment, yeah they took me in, etc. I talk to the so called doctor vet, who talks about the plan more than anything else, i told her, my pup was showing signs of few things. She straight out said its worms, i was like no, i don't think so. (cuz i seen dogs w worms before) I said she was hardly pooing, and had a odor, it must be swollen glands. Adds that its still worms and their properly eggs. Still didn't think it was worms. Any how they give her shots follow along w anti-flamme shot, not only that but they clipped her nails. Cuz i wanted them short, were too long. So the vet tells me it's going to take 15 mins, to wait outside or stay in the waiting room, as they take the pup to the back to get it all done.
So i come back after looking around the store, petsmart. Ask if she's ready (since banfield is right next door). They go get her pretty fast and give her to me. As i get her, i start to check her nails, I notice some were cut way too short and that she was bleeding, while others were left bit long. I of course complain right away to the lady in front of the desk. I show her that some nails were cut to short and that if they were intentional trying to hurt my pup. The lady in the front desk right away starts saying no, in a scared kind of matter, tries to change the subject while i complain to her and does so more than 3 times. Then i would ask her questions, she didn't no ***!
Then i asked her much its going to be, cause she just kept going in a loop with changing subject after subject. So that it was 34.95 a month, plus 50 for the visit, shots 100, nails 13 (though they did a horrible job at it), 20 bucks on anti-flamme shot, etc. Not only that they charge a subscription flee when do any of the wellness plans with out telling you, really or any type of plan that you get for the first time. Which i got mad, cause they didn't tell me about it. Also don't believe the online free appointment thing, it's not really free. Your still really paying. So the lady in front started then bringing up if only i brought a coupon would i get a major discount, yeah right. That coupon only pays 5 dollars. 5 *** dollars! while your left paying 100 bucks or more.
The thing that upsets me the most they said they never gave me any time of results, on what she had. They suppose gave her shots, charging me, and I. I don't even know if they really did give her shots, or what the heck they did to her in the back. Next thing you they called, one day after her visit. Is the pup fine? before i can even answer with a uhmm, they hang up, right away. (wtf!) Banfield. Now 2 days later she has a tiny lump on her right side.
I REGRET taking my pup there! The people there don't even know anything about pets, nor know how to *** trimmed nails properly. This people are inexperience, money sucking fleas! That's all i have to say! Just the way they handle pets, you expect more from a doctor vet visit than *** service they give. They may seen nice, and dress but it's the worst place to take your pet. Their just MONEY SUCKING FLEAS, I TELL U!
SAVE YOUR MONEY, And find your self a real good vet, who listens to all your questions, pays attention to your pet's needs!
Reason of review: All of the above.
Monetary Loss: $286.
Banfield Pet Hospital Cons: Fees and lack of concern for pet, Lied about procedure, Payment, Trimming of the nails, Pet costumer service plus service included.