I have had 2 dogs on the Banfield "wellness program" for 4 years. No more.
Make an appointment, go and wait and be told the doctor is not coming in. Unless you have the first appointment in the morning, they are overbooked and unorganized. Wellness plan or not, you can never get your pet in for an emergency. You are forced to find another vet at the last minute.
I cancelled my wellness plan yesterday. Another vet will cost me more in the long run but I will have peace of mind I will be treated timely and professionally.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.