Not resolved

I have been using Banfield wellness plan for my pets for over 7 years. I am now moving to an area that does not have Banfield so I cannot transfer my plan.

I called our local Banfield and explained my situation.

I was told that it was close to time for the plan for one of my dogs to renew.

I scheduled in good will to get my pet up to date on immunizations and a wellness check only after being told "we should get her in before her plan is due to renew".

I told them that I would not being renewing due moving.

I am now being told that I owe over $500 as her plan just renewed at her last visit. Needless to say I am really upset.

I understand that I should pay for any medications we requested but I do not think I should have a charge for a new plan.

Thelma Shank

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Banfield Pet Hospital Cons: Poor information.

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