The Wellness plan is offered to new clients who go to Banfield for their pets so called free first visit/check up. This is when the receptionist mentions the Wellness plan.
The front desk person also tells the NEW client they will need to sign up for the Wellness plan PRIOR to receiving their pets FREE exam in order to receive any future discounts and free office visits. The new client free pet exam offer is just promotional marketing tactic to get the pet parent and their pet into a Banfield clinic with the hope and intentions Banfield will get you to sign up for the pet Wellness plan.
Needless to say, your so called FREE pet exam will most likely end up costing you well over $400.00 before you leave.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Not as described/ advertised.