Update by user Jan 30, 2013
Just called customer service and got NOWHERE!!! WILL NEVER USE THEM AGAIN!!!!
Original review posted by user Jan 30, 2013
I have the Optimum Wellness plan for my 6 month old dog. I was told the total cost for the spay,etc would be about 20 dollars for take home pain medication.
They called DURING surgery to let me know it was actually 200 dollars. They charged me 80 for the take home pain medication and added on other costs as well. I was told there was an additional charge of 58 dollars because she was in preheat and they used "special instrumentaion". Then they wanted 80 for antibiotics as well.
They also tried to sell me sedation but I said NO!! I had waited 2 more weeks to get her spayed based on their recommendation. At least I am not paying the premuim out of my pocket. My friend that gave the dog to me is stuck with that cost.
I will NEVER go back. I got my other dog and cat neutered for the same amount combined as this one spay is costing me.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $200.