We recently got our second dog a 6 week old border collie. Our first dog we had taken to a regular vet and we couldn't have been happier with the service it was well just you know pricey. We take our dog to Petsmart for training and they mentioned that a Banfield was opening up at this location (S Signal Butte Rd, Mesa, AZ). After looking over the plans and the proximity to our apartment we decided that it wasn't a bad idea to try for at least the first year. For those of you who don't know Banfield has you pay a down payment for a service plan. These plans cover the first year of shots and neutering. They cost around $250 a year and then you pay $25 a month so you're paying $550 bucks. Now first year puppy shots can cost much more than that so it sounded great.
Now because the first place wasn't open we had to go to a different one to sing up. We went and signed up at (Hampton Ave, Mesa, AZ) this was a run down Petsmart that didn't make a great first impressions. The staff was unfriendly, unhelpful and difficult to communicate with. When we met the doctor we asked her several easy questions about the dogs health (I say several it was about 4). Not a single one was answered. She kept saying that shed let us know or look into it. To us this wasn't a big deal at first people forget things all the time. At the conclusion of the visit I was shocked to see the bill was still rather large not as large as the regular vet mind you but I don't have to pay $250 a year plus $25 a month to see them. When I inquired about it they said that this was to cover the things that are not covered by the plan. I was a little upset but maybe it was a one time deal.
Well for our next trip we went to the new store (S Signal Butte Rd, Mesa). It was much nicer than the other one but thats it. We started to get our dogs shots. When they went over the list of shots they were giving him on top of the ones I already paid for he was getting 3 or four that were not covered and that I had never heard of before.
For example they insisted that he get an antihistamine shot. I asked why? they went on and on about how important for the dog it is to not have an adverse reaction to the shots. In my head I thought my other dog never got that but okay they are the professionals. In the end we paid almost $100 for the additional shots and a Guardia test. We had several questions again and were treated the same as the other store. At check out we found out that the other location had entered my name and the dogs name incorrectly and we had to be reentered into the system. This of course resulted in us getting double charged latter.
Our third visit three weeks later and I was getting tired of this place. Lucky I think this is our last visit before he gets neutered and I'll be done with this place. They never answer our questions make us get shots that aren't necessary and we aren't even saving that much money. The vet tech comes in and asks how is everything? I told her its good but that we changed the dogs food so his *** is a little watery. She say okay takes his temp and leaves. The doctor comes in and says she wont give him the shot because the *** maybe due to something else. They want to run several tests. Now I'm pissed I only came in here to get the shots nothing else. I tell her again that we just changed the food around and she says that it may be Guardia. To this I say flat out no its not. He got tested when we took him home he got tested three weeks ago both negative. She insists that she cant give him the shots until its ruled out. $40 and a negative Guardia test later we have to make a new appointment after he takes the unnecessary medication that they insists is need thats another $100 trip that should have cost nothing.
At this point I will sum it up. They make you pay extra on top of paying for the plan and monthly charge. They do not answer any questions and never call with test results. The savings aren't that great once you add in all the extra charges. I know that after the neutering I am going back to my other vet. They feel like a walmart of vets sure you may save some money but everything else ***. I will also never get any service from this Petsmart as well. I am very upset by the fact that they would allow such an unethical, uncaring company move in with them. Avoid if at all possible.
Product or Service Mentioned: Banfield Pet Hospital Pet Vaccination.