For the past 2 years, we have had a wellness plan for our dog Susie. Not surprising, that plan has proved adequate for basic preventive care (routine checkups, teeth cleaning, etc).
However, the hospital frequently tends to recommend unnecessary and optional upgrades for a healthy pet. Today however, we had a bad scare when 4 year old Susie had sudden muscle contractions that temporarily immobilized her. My wife immediately called our Banfield affiliate to schedule an emergency visit. The receptionist conferred with the doctor and to my disbelief recommended taking her to an emergency vet clinic since it was almost time for them to leave for the day.
In the past when emergency issues have come up, we have received prompt assistance and empathy from other local veterinary services. Sadly, today's experience has left a negative impression with me. Since there is obviously little value in a Banfield Wellness Plan, my wife immediately cancelled the remainder of our service contract.
I will NEVER utilize Banfield's services again. I WILL absolutely convey to all of my friends how little Banfield cares about providing quality care for their customers.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Banfield Pet Hospital Pros: Onsite employees.
Banfield Pet Hospital Cons: High cost for noncovered services, Very poor and under qualified.