They never and I repeat never come close to meeting their appointment times. I understand a 15 minute or 20 minute wait from their scheduled appointment but they are consistently an hour or more.
I am specifically referring to the Hospital in the Petco store in Bellmore, NY. The last straw was when I dropped off our dog. They called to say she was ready for pick up, went there, and she wasn't ready. When I asked how long the wait would be, the staff responded "no idea".
The incompetence boggles the mind. The staff is indifferent to the lateness which makes me believe that this is the status quo.
Reason of review: Poor customer service.
Monetary Loss: $1.
Preferred solution: Let the company propose a solution.
Banfield Pet Hospital Cons: Unprofessional staff.