I have been coming to Banfield for 3 years now and have not had a problem until now. My baby dog was was put on Trifixa for ticks and fleas.
It was not working I bought extra products to help her but didnt think that was right for me to do. I then called the Millbrook rd, Raleigh store and they told me I would get a refund but to get in touch with the Greenville, Nc store because that is where I first purchased it. I did get in contact with them once I did they told me the supervisor was going to contact me that day or the next. About 3 days later never recieved a called back so I called them again then was told that she was actually working at multiple stores and they had no idea when she was going to be in and also couldnt let a message for me.
Then told me corporate would be able to take care of it then was transfered to corporate and was told they couldnt do anything about it only the supervisor could so then transfered me to make a formal complaint. Then the next day recieved a call from the head vet tech at the Greenville store telling me they could not do anything for me.
I demanded I wanted to speak to the supervisor cause was told numerous times that I would be recieving a refund and I am still waiting for someone to give me my refund like I was promised. Very unprofessional of them and I will be cancel my contract with them and never coming back to them.
Reason of review: Damaged or defective.
Monetary Loss: $111.
Preferred solution: Full refund and free cancelation of my plan.