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I had Banfield as my primary pet care until the day that my pet really need care. First they said they could not keep my pet because of overbooking, then they send my pet to another Banfield that keep my dog for over 5 hours and did not provide any care, my dog almost bleed to death.

They only care for me to sign and pay for tests over $500 and keep saying that tests was not clear but the vet told me to take my dog to an ER to get fluids and medication but did not provide themselves because it was almost time to close. But for 5 hours they kept my dog there with no treatment.

Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.

Reason of review: Poor customer service.

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