I have worked as a "PetNurse" for Banfield for almost a year and a half now. In that time that I have been there, I have seen many of the things everyone on here is talking about. Granted, every hospital is different, just like a private practice..
When I was hired, I had zero experience in the veterinary field, I was trained on the job and perform the duties equivalent to a veterinary technician. Although I am currently in school to get my degree and license as a veterinary technician, then I was not.
Secondly, yes Banfield is a business. After every day, all of the DVMS check to see how much money they made and what their "APC" is or the average price the clients paid..which should be over $100. Their goal is to make you spend over 100 each and every visit. Also, they check how many people signed up on the Wellness Plans that day. There are daily goals for that as well. I recently signed a contract from corporate that essentially told me I had to have a certain percentage of clients on the Wellness Plans, or I risk my employment.
Yes, the prices are very high. Yes, the doctors usually are fresh out of vet school. Yes, most Banfield's only offer routinely done surgeries because most of the vets ARE new and cannot perform them. Some surgeries are not even performed in vet schools for the DVMS to have practice doing.
Yes, their quota is that if you are a new client and your pet is healthy, you should go on a Wellness Plan. In all honesty, they do save you some money BUT THEY DO NOT COVER EVERYTHING AND ARE DEFINITELY NOT INSURANCE!!!! You people need to READ the contract before signing up! It states that if ANYTHING happens to your pet causing death, YOU ARE STILL FINANCIALLY RESPONSIBLE FOR THE MONTHLY PAYMENTS. It is a binding contract. PLEASE READ IT! Personally, I think it is pretty screwed up to charge clients for their pet after their death. I think the company is working on this policy to change it, as it is a MAJOR issue.
In working with this company, I definitely feel like sometimes it is more about how much the bill can rack up to be than the care for the pet. In most cases NO but I have felt that before.
As for overvaccinating: every hospital is different. When I first started, all vaccines were recommended, but now we are tailoring it to each pet and their exposure. You need to decide which vaccines are best for your pet with your DVM.
IF YOU EVER FEEL UNCOMFORTABLE WITH SOMETHING THAT IS GOING ON, LEAVE! That is the case in any medical profession, business or ***, for someone doing your dang taxes! THINK FOR YOURSELF!
Do not loop every Banfield hospital into the ring as terrible. The vets I work with are wonderful. But they are paid on how much they sale or how many clients they see. They are usually stressed to the max because of the high number of pets seen per day. Obviously if you are stress, quality can go down. I definitely think a lot of changes need to be made to the company and they are coming.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.