I recently took my pet to this hospital for eye surgery a month ago. The procedure did not work four days after the surgery.
I called them and they stated to bring my dog back in a month later to redo the surgery. I did so. The second surgery again after the fourth day did not work. When I brought my dog back in, they had no manager on hand and gave me the run around.
They the told me to call their corporate office. I called their corporate office for a refund. The corporate office stated they didn't handle the refund that I would have to call back the hospital. So I called back the hospital.
The hospital stated they could do the surgery a thrid time after they had already stated to me while I was there earlier in the day that it probably wouldn't work anyway. The vet had no knowledge of the hospital procedures and stated she could send me a bunch of literature as to why it wouldn't work. Yet this is the same vet that said to bring my dog in for a third surgery! I have heard several people complain about this hospital while I was there the second time around for the surgery that they have horrible service and they are only out to make money.
Now I know what they were talking about.
If you love your pet, don't take them to this hospital. Go to a reputable vet.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Monetary Loss: $500.