Not resolved

I had health care plan through Banfield Hospital for my dog. Saturday May 19, 2018, she collapsed to the floor.

She threw up a huge amount of fluid. I took her to emergency care where I learned she has cancer at the spleen, mass in the stomach and fluid on her heart. I took her to Banfield in March and April 23rd. The vet said it was gastrointestinal.

Prescription for food. I had the medical plan with Banfield for 10 yrs or more. She was put down at the emergency hospital and my heart is broken. I called to cancel the health plan but I was told that I had saved $900 this year and they still didn't find the cancer.

We kept all her wellness checkups and took her anytime there was a problem.

I may sound a little scattered but I am soooo hurt.

I got her paw print back today. My little girl was just a medical plan and not a beloved family member.

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

Reason of review: Not as described/ advertised.

  • veterinary malpractice
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