I took my cat, for the first time in Chantilly -VA, to your facilities for preventive care (Dental cleaning) yesterday 10/20/15. The first day went fine.
They asked me to bring the cat the next morning, at 7:00 am, which I did.
The next day, the front desk girl (no name tag) had no glue of why I was there, if I was there previously, if I had paid anything or not. She started going on some charges (which did not apply), and before she kept on blabbering more I stopped her and told her I was there the day before, I had prepaid the fees. She seemed surprised and said OK let me check and started blabbering more. Again, I stopped her and asked her to ask the nurse to call me.
At 11:45 am, a girl called me asking me how the cat was doing ??? The cat was at the Hospital !!! and she was asking me how he was doing ???
Why don't you pay few dollars more and get intelligent people to run you business !!!
Last time I am using your services !. Bunch of LUNATICS !!!
Reason of review: Poor customer service.
Preferred solution: Price reduction.