I took my police trained, soccer playing dog to Banfield after I noticed him limping. Banfield diagnosed an infection, prescribed meds and charged about 800.00
The following month, Paco was not better, went back. They did even more xrays, tests, more meds. Another month he was still not better. Returned and had new xray done, only to be told he had bone cancer in his leg and would need surgery to amputate the hind leg. I felt this was not an option for this dog based on his activity level, so they recommended putting him down. Which I did with much heart ache.
One year later, my cat is acting oddly. I take her to Banfield, only because it was evening and I could not find an alternative vet at that time of evening. They did xray and told me the cat needed emergency surgery or would die very quickly. The price? 1500+. I told them I wanted my personal vet's second opinion. I was presented with a bill for 351.00. I asked for a line by line. There were line items I was being charged for, for items they did not do, including a prescription for antibiotics, which I was not told of, agreed to or even discussed. The next morning I took cat to private vet. Banfield refused to release the results of tests and xrays from previous evening unless I paid an additional 25. My vet told them "no" and re-did the xray for free. The tests showed absolutely no sign of what Banfield diagnosed the cat with. Xrays, bloodwork, all came up stating the cat's health appeared to be fine. The vet asked to do a spay at that time, and while in there, she would do an exploratory to rule out missing what Banfield had diagnosed. By far, a much more reasonable approach. Best guess so far is she probably sprained her leg muscle while playing.
As it turns out, I almost put down a healthy cat because Banfield once again, wanted to rake me over the coals for big bucks for an unnecessary procedure. I truly almost put the cat down. I have to wonder now, did I put down a healthy dog last year due to their scare tactics to separate me from my money? Disgusting, and now I will never know!
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.