We took our 2 yr. old golden retriever in to be checked for coughing & vomiting.
We suspected kennel cough. This was confirmed by the Vet. @ Banfield. She prescribed Temaril-P, 35 tablets; we only received 5 tablets.
We were to get the remainder the next day. We called repeatedly to find out if the tablets had come in. They were supposed to call us. They did NOT.
I called back & asked them to call another local Banfield but they did NOT. So we have a sick dog with NO prescribed medication. They also prescribed Doxycycline & wanted to charge > $100 for & we said no. We asked them to write a prescription & they said they had no prescription pads.
What vets office does NOT have pads. We asked them to call in the prescription to the local Costco Co. They did & we got the Doxycycline for $33.
Now 2 days later, we still do not have Temaril-P; which they charged us for & have not delivered.
THIS IS VERY POOR VET MEDICINE!
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.