I walked in the Banfield pet hospital on Dec 1, 2013 at 0815 with 1 year old neutered cat in tow. The receptionist asked what was wrong with my cat.
I explained he was squatting but no urine was coming out and he seemed to be in pain. The receptionist said they were extremely busy and asked me to come back in 30 minutes. I explained my cat was in severe pain because he wouldn't even walk. I left, returned 30 minutes later only to get turned away again because they just got a dog with Parvo.
She asked me to return in 30 minutes. I told the receptionist that my cat had been seen by Banfield his entire life and it was necessary they saw him again as this was an ongoing issue. She explained there was only 1 Doctor and they were extremely busy. I was forced to find another Vet as I could not bare to see my cat who is normally very active, talkative and full of Love and Life in such a sad state.
Unfortunately, the new hospital (Centennial Hills Animal Hospital, Las Vegas) was only interested in my money. They said my cat had (maybe) a blocked uretha, some type of blockage or something in his kidneys and gave me a $1500 bill AFTER I just paid them $376 for an X-Ray. I was then told the treatment was not guaranteed. I had to euthanize my cat that day AFTER I paid $40 to view the procedure.
I then had to pay $140 to have a private cremation. Due to my horrible experience at Banfield, I will no longer patron Petsmart, nor will my other cat or dog be patients at Banfield or Centennial Hills Animal Hospital.