In August of 2007, I signed both of my miniature dachshunds up for the Optimum Wellness Program, which at the time seemed like a great idea. The vet supposedly checked everything, heart, lungs, etc. Both dogs came with excellent bill of health.
My nightmare started on or about(I may be a day off on the dates) Nov 28, 2007. Hannah, my 8 yr old dachshund seemed to be very lethargic and just not happy like normal. I made an appointment to take her in to Banfield. They told me it was a bladder infection. They gave her an antibiotic. She was running a fever also.
On Dec 1st, I called to report, Hannah was running a temp of almost 105! After asking me a series of irrelevant questions, told me to bring her in, but to hurry, they were closing soon. We took her in, they hydrated her. They said bladder infections took a few days for the antibiotics to work. The vet told me that she also heard a heart murmur, and after she got better from the bladder infection, we might think about getting it checked.
On Dec 2nd, I called Banfield's to report that Hannah was breathing very rapidly and she would pant with very little exercise. Someone was to call me back. The receptionist called and said the vet on duty did not have time to talk to me because she was the only one there that day.
On Dec 3rd, I called and insisted on bringing Hannah in again. This time they took chest x-rays and urinalysis culture(up to that point they had not done a culture). We were then told it could be lymphoma. We were sent to another Dr. to do an ultrasound. The ultrasound came back normal. They also did a lymph node biopsy that came back normal.
By this time, Hannah was really struggling to breathe, her eyes were red, she was coughing and gagging, and she was only able to walk a couple of steps before she would collapse.
I took her to another vet for a 2nd opinion. They knew immediately it was a heart and lung problem. They prescribed a very strong antibiotic in case it was pneumonia and I was to bring her back to have an EKG.
A few days later, at the suggestion of the 2nd vet, we took her into a critical care hospital. They did a 2nd ultrasound and said there was a "mass or liquid" on her lungs and heart sac. We were going to have it biopsied the next day. About an hour later, we got a call saying Hannah had passed away. The Dr did an autopsy on Hannah and said she died from catastrophic heart failure.
If Banfield would have checked the heart when they heard the heart murmur, and listened to us describe her symptoms, she may have been saved.
Please, anyone that loves their pets, do not use this veterinary hospital.
Oh, and yes, we paid well over $1000.00 for this gross negligence and cannot cancel our contract for either of our dogs.dvhb
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.