In Oct 2011 I took my dog in to Banfield with what I thought was an injured foot. I had just moved from another state and the dog was fine, within a week of being in the new place I thought maybe she injured her foot somehow while exploring.
One of her toe nails was loose, extremely extended beyond the others and the foot was terribly swollen and painful, also hot to the touch. Banfield looked at her foot (no tests run, visual exam, didn't touch the foot) gave me antibiotics for 10 days then told to bring her back, which I did, in November. At that time they said she needed her toe nail removed so I paid for a surgery to remove the toe nail, brought her home with more meds. She went back for a wellness check, I mentioned she was still not bearing weight and they said oh that is normal.
After calling them multiple times and trying to get the doctor to do something, we went to a different vet. That vet x-rayed her foot, said first off they did NOT remove the toe nail they simply cut it down to the skin. Second, the x-ray showed clearly bone cancer, a very painful, nearly always fatal type. When I told the Banfield vets the situation, and that they had missed the DX entirely, they claimed I was negligent, that I didn't show up for follow up appointments etc.
I showed receipts etc, and they claimed their computer did not ever show me coming back so it wasn't their problem. My dog was euthanized after a very painful few months with bone cancer that we had been told by Banfield was a torn toe nail that they claimed to have removed (and charged us for, says so on the receipt) but really only cut back
Product or Service Mentioned: Banfield Pet Hospital Nail Trimming.
Monetary Loss: $500.