I took my cat to Banfield for a routine cleaning and two hours later, received a frantic phone call from the Dr, that I should get down there right away because she wasn't doing well. The reality is that she had passed away and they couldn't revive her. She was perfectly healthy when I took her in, and I was told she was healthy, at the appointment. They could not explain what had happened. By the time I got there they decided that "there must have been something wrong with her heart" that no one knew about---??? The suggestion that she was unable to survive the sedation may have been convincing if my cat had never been sedated, but she had dental cleanings before--at another vet. She did just fine.
This was my first--and last--experience with Banfield. I wonder if what other Banfield reviewers and technicians have said is true, that the veterinarians here are inexperienced. When we got there to say goodbye to our beautiful pet, someone else did all the talking and altough she was present, the veterinarian didn't say anything at all. Not one word. She seemed shocked, and I can only wonder how many times she had done this procedure. Whatever really happened, we will never know. My children are devastated, please think twice before you decide to take your beloved pet here. Its not worth it.