Update by user Oct 17, 2015
It has been a few years since her passing. Whether she had an underlying condition or not, I still will not take any other animals here due to the amount of reported claims from other pet owners.
Banfield could be just getting a bad rap. The only thing I was happy about here was the friendly staff.
I have tried once to got back into the petsmart location of Banfield but it felt so overwhelming. I will admit one thing, the way they helped with cremation and everything afterwards was very nice and I appreciate them for that.
Update by user Jul 02, 2013
Look, you must understand that when I originally posted this I was very very distraught because it had just happened the smae day. The docto himself admitted to possibly giving her too much of the sedation or anesthesia or whatever.
I am not a doctor and do not claim to be. Dragging their name through the mud or worrying about their career is not my intention. I mention no ones names besides the pet hospital itself. As far as monitoring, they also stated they did not notice anything until they saw her tongue was blue, then they checked her monitors and realized what was happening.
When they called me at home they stated they didn't know what was happening, she wasn't coming out of her situation and they didn't know why. And another assistant stated they didn't know what to do. What is it that I am supposed to think when I am told all this? How am I supposed to feel?
I did not mean to say malpractice and I take that back. But I feel they may have been negligent during the procedure based off of what they told me themselves.
Original review posted by user Jun 30, 2013
Please stay away from this place and all other locations. My cat was taken in for a routine scheduled teeth cleaning and died.
She was put under sedation, which she has been before there, but this time they over did it and she began to not breath and her heart beat slowed down. They said they tried to save her but she passed away. This is not right. Now I want to take my other cat off the wellness plan because of their malpractice and I am told I have to pay $289?
After they killed my cat they want me to pay to take the other cat off? They have changed my life more than they realize. The pain and suffering I am going through is unbearable.
I want legal action taken against them. PLEASE DON T GO HERE!!!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.