I have had banfield's premium pet care plan 40.95 mo for many years. & 32.95 a mo for my other dog too.
I took my babies to get their comp. phy. on 5/14/14. both had blood taken.
walt could not move his front area for two days he had been hurt. pete was taken back on 5/16 to have more blood work done. I had to leave him for 4 hrs. tues.
pete was shaking all over I called and was told first thing that they did not do anything to hurt him, I had not even suggested that so I was surprised. wed. his body was shaking so much I called again they told me they were waiting for the results of the tests. thurs.
morning pete lost all control over his back 2 legs and started screaming. we jumped into the car & drove to banfield. it took them 1 hr to tell us that we needed to take him to the emergency hospital, they could not help him. 19 miles to the hospital, by then it was too late to save him.
nowhere did banfield tell me that they were not equipped to handle emergencies. I trusted them to care for my boys and they did not. when I called to tell them my boy had passed they told me I had to pay for the next 6 mos. even though he was dead.
NO ONE EVER TOLD ME that I had to pay for the dead. had I been informed about this and the fact they were not equipped to handle emergencies, I would have never gone to them in the first place.
walt will never go back even though I have to pay his till 2/15. MY ADVICE FIND A REAL VET CLINIC AND HOSPITAL AND REAL PET INSURANCE