I live in Traverse City, Michigan and have used Banfield only twice. I was rather skeptical but my fears were washed away.
My first experience was when I needed antibiotics for my python-that appointment was worth every penny of the $76 I paid; my son was getting married that morning and my snake was very sick, so I had to drop my pet off at the hospital and the staff was waiting for me and took excellent care of my snake. I was very impressed.
The second experience was as good as the first only I took my black lab for flea prevention. This appointment was wonderful.
Reason of review: Good customer service.