Banfield ---- Willow Grove, PA
I am doing this as a service to other animals lovers. Stay away from them at all costs. I have a 4 year old cat who is on a prescription diet (suggested by her vet- a legitimate one, not Banfield affiliated) for allergies. She also has heart issues. It was suggested to me that I go to get her prescription diet here.... Was told that the cat had to be seen prior to getting a prescription card- had no problem with that...it was reasonable. The vet suggested I get her teeth cleaned (scaled)- again, not a problem. My cat does have issues with her teeth, so this was not new. Here is where the trouble began---- I dropped her off at 7:45am the morning of the 'cleaning'. I was told that I would get an update in a few hours. No one called. I had to call them at 2:00pm to find out what was happening. The nurse said the surgery was 'overbooked' but my cat would be taken back (..never would have left her if I was told the truth). Got a call at 4:00pm saying that my cat is 'out of control', 'very upset'----hmm, you think so, no food or water since the night before...I would be upset too). I get down there- no apology, no explanation-- I had to demand what happened! No one would answer me. From the explanation I got, people were afraid of her....very sad, considering she is only 10 pounds. If you are 'scared' or can't deal with a cat like her....then why are you even working with animals? To top it off-- they gave her pre-anesthesia, while she was angry!- I called the Vet emergency service that I use --- to run this by them. Shocking- those jerks could have killed her. Incompetence....giving medicine to an agitated cat with heart problems. Even better, I was told to leave her overnight- they 'claim' my cat will calm down once she is used to the environment. I find it HARD to believe....so another day with no water/food...and they expect her to calm down? Whatever vet programs admitted these fools need to be fined- they are capable of killing someone's beloved pet. The icing on the cake was that Julie (a doctor?) suggested that if I don't like it, take her some place else.... So I said, a professional--- you bet...should have done it in the first place. I just found out that they lied about calling her cardiologist- can't put it into words what I am feeling- liar doesn't begin to cover it.
I intend to take my cat to a speciality center that I have used in the past. Looking at the blood work, I doubt that it is even her....they have her listed as a dog, when she is a cat! Even if the papers are correct, I would rather put out the money again just to have piece of mind.
Also- my cat needs HP 23 (prescription diet- allergies)- is there any other way that I can obtain the food without putting her in harms way (..dealing with people at Banfield). Another vet (competent, caring, etc..) has been unable to carry the food, and am looking for other options (or even substitutions?)....Can someone help me? Am open to all sugestions.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Monetary Loss: $250.