We got a new puppy (13 weeks) from a breeder and she said to have him completely checked and if anything was wrong, she would either take him back or pay for his medication. We went to Banfield and told them SPECIFICALLY that we wanted him to be checked all over physically, fecal exam, BLOOD WORK, EVERYTHING. The tech took him in the back and came back about 10 minutes later and said that he was fine and that the only thing they could find was that he had a yeast infection in his ears. They prescribed medication plus an ear wash. We were told to bring him back in 2 weeks for a check up. We gave him his medication like we were told and took him back. He still had an ear infection so they told us to continue it. He also began getting his immunizations. About 2 months later, I talked to the vet and told her that even though we do not live in a high risk area, we do travel to those areas, and wanted him to get the lepto vaccine. He also needed bordetella because we were going to Disney and they gave him Lyme vaccine as well. The vet said that he was going to be A LITTLE sore when we got home but to just let him rest. A LITTLE SORE MY BUTT!!!! Within an hour and a half of getting home, his little shoulder swelled to the size of a large grape and he could not lay on it and we could not even pick him up. He did not want to eat or drink anything because it hurt for him to stand, so you can imagine about how difficult it was for us to take him outside to go to the bathroom. I immediately called Banfield and voiced my concern and explained that we were supposed to be leaving to go out of town the next morning. All we were told was to put a compress on it, if he would let us, and if it was still "bothering him" in the morning, give them a call and they would get us an appointment within the next couple of days!!! WHAT? ARE YOU KIDDING ME????
My husband and I went to Walgreen's and got some Children's Liquid Benadryl. We gave him a small dosage of that, which really seemed to help him. For the booster, we gave him the Benadryl BEFORE the shots! This was strike 2......
We then chose to have him fixed. This was a week long discussion between my husband and I, but I finally gave in. I dropped my puppy off at Banfield at 0730 on a Thursday morning. I cried all the way to work afterwards. My phone rang at 10:30 and it was Banfield. I was told that his liver enzymes were elevated so they could not give him the normal anesthesia that they use UNLESS I paid another $60 for a test so that they can make sure there is nothing wrong with his liver. (Remember earlier, I said Blood work when we had him checked out??) When I asked why they did not check his liver and/or enzymes in his last blood work set, they said that they did not have any record of doing ANY blood tests on him. When I asked if we used the "other" anesthesia, would it still be as effective. I was blatenly told that he would not be completely asleep and may feel some of the surgery. WHAT??? ARE YOU KIDDING ME??? I told them NOT TO TOUCH MY DOG! I then called my husband in hysterics and since he worked across the street, he left work and went and picked him up. Banfield was told at that point, that we would NEVER bring him back to them nor would our beloved Mane Koon Cat ever be back!!!
We had their "Wellness Plan" but the extra blood tests were not covered. Banfield called me when I stopped the payment from coming out of our account. I explained everything to them and was told that it was notated on our account and have a nice day. They continue to call me at least once every other week and I keep telling them that we are not coming back.
Then, today, some dear friends of ours, who had also taken their dog to Banfield and Banfield "misdiagnosed" if that is what you want to call it, had to put their 12 year old Basset Hound to sleep. TRUST ME!!! IF YOU WANT TO KEEP YOUR PET ALIVE AND HEALTHY, DO NOT TAKE THEM TO BANFIELD!!!
btw...we did take our puppy to a REAL vet a week later to get fixed. That vet said that yes, his liver enzymes were elevated, but no more than normal for an animal in a strange place around strange people. They were able to do the procedure with the normal anesthesia and he ended up with one stitch (because he was so tiny) and never had to take any pain meds. He slept most of that day but by the next morning, he was his usual, playful self. And he is still that way today :)
Product or Service Mentioned: Banfield Pet Hospital Pet Vaccination.
Reason of review: Poor customer service.
Monetary Loss: $600.
Banfield Pet Hospital Cons: Horrible customer service, Consistently lied, Stated services were performed that were no, Seemed to take quantity over quality, No bedside manners.