Update by user Aug 18, 2012
received refund so did not need to pursue litigation. The refund was for the services I had done at other vet hospital which banfield reimbursed me for.
Happy to report my cat has made a full recovery and his third eyelid did finally go away and has little to no affect to his eye so made a full recovery as far as I can tell. I appreciate Banfield taking responsibility for what happened to him at their hospital and reimbursement. I know that this is not easy to get one hospital to pay for services at another hospital but they did it which is to Banfield\'s credit. I hope that the woman who told the doctor to do the ear cleaning even when it was not necessary and I made it clear to not do it unless necessary will be spoken to by Banfield if not already and that they will look into why she would even suggest this if the doctor said it wasn\'t needed.
I believe the doctor will never do an ear cleaning if not needed and hope that this will be a training piece for all banfield hospitals that even though it is safe I believe that it carries some risk to clean the ears. I want Dr. Smith to know that my cat has made a full recovery as far as I can tell but may have a smaller pupil in that eye however it looks like he was lucky to make a full recovery of a punctured eardrum causing Horners Syndrome and almost his demise. I wish Dr.
Smith well and know she has the heart of a good vet as she was honest, understanding and most of all has integrity. I do want to caution folks about the risks of ear cleanings and had I known that there were risks would never have had it done. I was told that usually cats ears don\'t need to be cleaned and did not know this. I have tried to delete my original post but they won\'t delete it and only want to give warning of first shield and ear cleaning and to not be talked into having all tests done for diagnosis as it seems banfield does unless critical to have all done.
I ended up paying almost $400.00 for all these tests and then told he had a Urinary Tract Infection and then paid more. I have asked for his records but have not received. I still want to see this lab indicating his urinary tract infection but besides that I am done with this and want Dr. Smith to know how much her honesty and integrity meant to me!
I know she has learned from this and hope the woman who misrepresented my requests has learned and has been spoken to about this by banfield management. I won\'t be returning to this hospital and wish all who do the very best results as our animals deserve the best care.
Original review posted by user Jul 14, 2012
TOOK MY ADORABLE AND SO BELOEVED 13 YEAR OLD WHITE DOMESTIC TO BANFIELD, SANTA CRUZ, CA AND EVERY TIME, CAT GOT SICK...GAVE HIM THE FRONTLINE AND HE GOT SICK SO BROUGHT HIM BACK AND PAID OVER $300 TO DIAGNOSE HIM AND SAID HE HAD URINARY TRACK INFECTION. TOOK HIM BACK FOR RECHECK TO BE SURE IT WAS GONE AND DOCTOR RECOMMENDED DENTAL.
WHEN BROUGHT IN THEY ASKED ME IF THERE WAS ANYTHING ELSE I WANTED DONE AND I SAID EAR CLEANING IF NECESSARY. WHEN BROUGHT HOME HE WAS FALLING OVER, COULDN'T WALK STRAIGHT, EYE SYMPTOMS OF HORNER'S SYNDROME (THIRD EYELID UP, EYE PURTRUDING, PUPIL IN EYE TO LEFT) AND WOULD NOT EAT OR DRINK DUE TO THE NAUSIA OF THE CONSTANT VERTIGO. TOOK BACK TO BANFIELD FOR FREE RECHECK AND DOCTOR HAD THE NERVE TO SAY NOTHING WRONG WITH EYE AND THAT HE ONLY HAD BACK WEAKNESS AND THEY WOULD CHARGE ME TO FIX PROBLEM CAUSED BY THEM AT DENTAL/EAR CLEANING. TOOK HIM TO ANOTHER VET IMMEDIATELY AND THIS VET DIAGNOSED HIM IN A MATTER OF MINUTES BY OBSERVING HIM THAT HE HAD AN EAR PROBLEM AND FOUND OUT 1/3 OF EARDRUM WAS RUPTURED WHICH WOULD ALSO CAUSE THE NERVE TO EYE TO BE AFFECTED.
NEVER GET YOUR CAT'S EAR CLEANED UNLESS ABSOLUTELY NECESSARY SUCH AS MITES. I WAS NOT INFORMED OF ANY RISKS FOR THIS AND WHEN ASKED FOR REFUND THEY SAID THEY WOULD NOT GIVE TO ME DUE TO I HAD ASKED FOR THE EAR CLEANING. AGAIN DO NOT GET YOUR PETS EAR'S CLEANED! IT IS TOO RISKY TO RUPTURE SOMETHING.
MY EXPERIENCE WITH BANFIELD IS THAT THEY CARE MORE ABOUT MAKING MONEY THAN THE ANIMALS. I AM ASKING FOR COMPENSATION AND IF NOT GIVEN, I WILL FILE CLASS ACTION LAW SUIT. I WAS TRAUMATIZED BY WATCHING MY CAT NOT EAT OR DRINK AND ALMOST DIE AND WOULD HAVE IF I DIDN'T FORCE FEED HIM DUE TO THE NAUSIA FROM THE VERTIGO CAUSED BY EARDRUM PUNCTURE/RUPTURE...IT WAS TRAUMA OF SOME KIND TO THIS EAR AND SO GOD OLNY KNOWS WHAT THEY DID TO HIM TO CAUSE THIS TRAUMA. HE WENT IN PERFECT HEALTY CAT WITH PERFECT BLOOD TEST, NO PROBLEM WITH HIS LEFT EYE OR EARS.
PLEASE PASS ON THE WORD TO EVERYONE YOU CAN TO NEVER GO TO THIS HOSPITAL. I HAVE BEEN READING THE REVIEWS AND AM ABSOLUTELY SICK BY THEM. BANFIELD SHOULD BE CLOSED DOWN FOR MALPRACTICE AND FOR SELLING DANGEROUS PRODUCTS. HAPPY TO REPORT MY CAT HAS GOTTEN BETTER FROM THE VERTIGO AND CAN WALK STRAIGHT, DOES NOT FALL OVER, CAN JUMP BUT HIS EYE WILL HAVE PERMANENT DAMAGE AND IS AND WILL BE DISFIGURED.
I SAW HIM TWITCHING THE OTHER NIGHT WHILE SITTING. IT SEEMS HE DOES NOT HAVE SAME BALANCE AS BEFORE WHEN HE TURNS HIS HEAD ALL THE WAY TO CLEAN HIMSELF. I SUGGEST THAT PEOPLE GO ONTO YOUTUBE AND GET THIS INFORMATION OUT THERE TO AS MANY PEOPLE AS POSSIBLE AND GO TO 7 ON YOUR SIDE AND ANY OTHER MEDIA FORUMS POSSIBLE TO GET THE WORD OUT TO THE MAIN MEDIA. BANFIELD WILL TELL YOU THEY HAVE GREAT MEDICATIONS AND USE SAME MACHINES AS STANFORD...WHAT A CROCK!!!!
DON'T BELIEVE A WORD THEY TELL YOU AND FOR THOSE PEOPLE WHO HAVE HAD GOOD EXPERIENCES WITH BANFIELD I TRULY AM HAPPY FOR YOU AND HOPE THAT YOU WILL CONTINUE TO. I ONLY WRITE THIS TO SHARE MY EXPERIENCE AND CONSIDERING ALL THE COMPLAINTS ABOUT BANFIELD, WITHOUT DOUBT THERE IS SERIOUS RISK TO YOUR ANIMAL IF YOU TAKE HIM TO BANFIELD.....BEWARE!!!!!!!!!!!!
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.