Not resolved

I rescued my dog from the Humane Society and took him to Banfield for his free exam and rabies vaccine the next day. The vet looked at him briefly and checked his heart.

When I went to check out, I was told that I had to pay $62! When I asked about the free exam, I was told that it was only for a first pet. We had taken another rescue dog to Banfield four months ago for his free check-up. We had to take that pet back to the Humane Society because he was too aggressive.

I spoke to the manager of the HS who said that Banfield is on the list of vet hospitals that give a first exam free. She said she was going to call them.

I feel that I am owed a refund for all but the cost of the rabies vaccine. If the company won't consider the owner of the animal the client, perhaps Banfield should no longer participate in this program.

Product or Service Mentioned: Banfield Pet Hospital Rabies Pet Vaccination.

Reason of review: Problems with payment.

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