Our dog needed an eye test for glaucoma. Banfield's tool to perform the test had expired batteries, which we were told after I took time off from work to take our dog to their location.
Banfield offered us the choice to drive to the nearest location or come back the next day. We declined both and instead found excellent service with a vet close to our home. Banfield charged us for an office visit, though no services were rendered.
They never sent a bill, but instead sent it directly to a collections agency. Plus, their estimated charge for the likely ultimate treatment of glaucoma was double the local vet's charge.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Bad quality.