I live in the Houston area. Our Banfield is great.
The doctors on staff are very informative and the techs are wonderful. The front staff know me and my pets. They are so friendly. They even call the next day to check on my dogs.
It is the nicest thing to have that follow-up call. It lets me know they care.
I understand that people may have bad experiences at one place, but that does not make the whole coporation bad. Also, if you are a pet owner, you need to take responsibility for your animal and be mindful and aware.
In some cases, you have to realize they have lived a good life but sadly they have little time left. Is it really important to put them under for surgeries. It's like an 80 year old having surgery.
Sometimes doctors just won't do it because the risks are greater than the quality of life that will result. You have to think about your pet in that respect as well.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.