Let me share my story. I found a small lump on my dog, Hera's hip/thigh area.
It was smaller than a marble and we decided to take her in and have it checked out just to be safe. They did a biopsy and sent it to a lab, and it came back as spindle cell sarcoma, which is a type of cancer that rarely spreads in dogs, but IS locally invasive. We scheduled a surgery where the removed the tumor - just the tumor (The specialist I took her to after said "They just did a scoop job"). Well, this type of tumor has roots, so they wanted to do a SECOND surgery.
I believe they knowingly did this just to get paid twice, as the first surgery margins were so narrow, they could be quite confident the problem was still there. After a second surgery with a specialist else where, Hera is now cancer free. I would never bring another pet there - they are clearly only after your money.
None of the vets had ever displayed any type of warmth towards my pet at all like at other vets. Its all business, and then "NEXT"!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Reason of review: Pricing issue.