Banfield sold me a 12-month ($24.95/month) wellness program (plan) for my puppy dog. The plan supposedly included all visits to the vet relating to its planned vaccines and neutering.
The plan discounts the costs of unplanned care—basically a health plan. I became dissatisfied with the plan during an emergency. I first took my dog to Banfield hoping to take advantage of the plan. Before Banfield’s vet saw the dog, their staff requested an upfront payment of $350 to cover the initial diagnostics without any indication of how much the visit/treatment could potentially cost.
Even with the discount provided by the plan, the schedule of fees was absurd. Indignantly I demanded the plan to be immediately discontinued and took the dog to another vet. The staff indicated I still had 2-3 few months left from the first 12 months which I paid in full. Banfield continued to monthly charge my credit card for the plan past the 12-month agreement.
Banfield refused to refund any charges alleging that the plan renews automatically for another 12 months. The wellness program is being perpetually billed to me despite my numerous demands to cancel and blocked charges to my credit card. I received a letter from a collections agency representing Banfield billing me for an entire year for services I never used.
I was forced to pay for an entire year plus collections fees. At this point, I’m unable to immediately cancel the program because it is renewed automatically and now yearly billed by means of a collection agency because charges to my credit cards are being blocked.
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $293.