State: Oregon City: Portland Clear all filters (21 of 1685 reviews match)
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4.2
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I was 30 minutes late to my appointment with my dog so instead of telling me it would clearly be 2 hours before they can see me they let me sit there for an hour and all day my dog was doing was getting his ears checked another lady walks in without an appointment...
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5 comments
Anonymous
#1194668

If you are late for an appointment it is standard policy to put you at the back of the line after any scheduled appointments that are on time because it's not fair to make people that are on time be delayed for you.

FYI - Appointments are scheduled to be only ~15 mins long so 30 mins late is a big deal, and you were lucky that they could actually squeeze you in to be seen as most Banfields are typically fully/overbooked due to pressure from management to see as many pets as possible.

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#881680 Review #881680 is a subjective opinion of poster.
Reason of review
Poor customer service
2.3
Details
Why does the hospital on NE 82nd (right across the street from the Corporate offices) seem to have a revolving door for veterinarian's? My pet, Otis Earl Bailey has been a patient there for over eleven years. I complained several years ago about this, in the office. I...
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4 comments
Anonymous
#1148912

Its not unusual for Banfield vet clinics to have several different vets on staff at one clinic. Now I may be wrong in my assumption as to why this is however, from what I can tell Banfield not only hires newly graduated vets right out of school, Banfield also seems to have vets that are still in college in their clinics for the soon to be licensed vets practical training.

Banfield clinics so many animals in on a daily basis all vets whether still in school or newly graduated see and diagnose a large variety of pets on a daily basis.

As for your dog having an issue with loose stool, you may want to try a different (dry) dog food & cut down on the amount of canned (wet) food or table food you may be feeding him.

Hopefully, a slight change in diet will help. I found dry food containing rice helps or even cooked white minute rice added to dry kibble works well.

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Review
#834707 Review #834707 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care
Reason of review
Poor customer service
2.0
Details
worked for them last year and its all about quantity not quality. they always overbook to make sure they earn as much aspossible everday. this means that there is never any open times to fit in sick pets for several days and if you show up and demand to be seem theyll...
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1 comment
Anonymous
#876091

They overbook, therefore giving each pet less time, and people complain. Other people on this site, complain that hospitals state they are booked and try to schedule out a few days. It seems either way the hospital tries to control a large flow of pets, someone is going to be unhappy.

Review
#537273 Review #537273 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Reason of review
Poor customer service
Preferred solution
dont book be so greedy and so many appoinments

Banfield Pet Hospital in Portland, Oregon - Scammed prices, unprofessionalism

Be prepared to spend a lot of money for below average service you and your pet do not deserve. I had the unfortunate experience of going to Banfield for my cat to get spayed. In the consultation room, the vet technician was more of a sales person than anything. The consultation became more of a sales presentation than a consultation for my cat. Immediately, we were given pamphlets of various vet packages to purchase. The basic package which is the Wellness Plan was being repeated over and over again with an aim to ultimately, sell packages and make $$$$. We made it clear that we only wanted the cat to only be spayed and mentioned our budget concerns. Long story short, after being in the room for over an hour discussing price plans, we settled as we were led to believe spaying was part of the plan. This amounted to $400+. We confirmed, double checked that this was the final price and agreed (we knew that there may be some additional charges for meds). Basically, we just didn't want to stall on our kitty's operation any longer. Thankfully, we paid the "final" bill right after the consultation as we wanted to get the payment bit all sorted. When we went to pick the cat up, we were told that there was payment remaining that amounted to nearly $300. What exactly happened here? I don't want to go into too much detail but of course we refused to pay for something we didn't agree to. How did getting a cat spayed cost $700+? .. Moreover, the veterinarian's consultation after the surgery was minimal considering there was a complication in the surgery. The vet could not give alternative treatments nor did she know. She was rather unhelpful. To make matters worse, the staff attending to us was unprofessional. We refused to pay as we wanted to speak to a manager who wasn't around. We were told to wait indefinitely for the manager and that we can't leave without paying! Imagine that, being held by the vet. The staff was uncooperative, rude, and spoke to us as if we were ***. Of course, we left as it was a better idea to schedule a talk with the manager instead of merely waiting. Banfield claims, "we don't know the price yet, you will only know the full price after the appointment/surgery" which makes me think , who in their right mind will leave a bill to an open variable! It's so sad to see how many people have fallen prey to their scams and large bills. There are better vets and pet care for you and your fluffy friend, I suggest to skip Banfield and head to those instead.
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Review
#518620 Review #518620 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$416
Tags
  • veterenarians

Banfield Pet Hospital in Portland, Oregon - Banfield pet insurance

do not get Banfield Wellness pet insurance. They do not communicate between the hospital and their headquarters. They will send you to collections without even notifying you that something is wrong with your account after the hospital tells you its all fine and you even have paperwork to prove it. They also don't admit that their computer system is the one that messed up and instead of doing the right thing and honoring it they make you pay the fees anyway. Not to mention their customer service people on the phone have no customer service skills. You could tell through the phone that they guy hates his job and is sitting and yelling at you! Never again will I trust these people. When you ask to talk to someone higher they don't even give you a number or any address or something to write to. Horrible! I will be spreading this everywhere even on social media! All they want is their money!
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1 comment
Anonymous
#850492

Well your mistake is that the Banfield wellness plans are not insurance. Just like it says on the paper you sign.

The plans are to help prevent illness and and keep them healthy. Insurance covers stuff "in case" your pet needs surgery or treatment that is not routine.,

Review
#512878 Review #512878 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Loss
$65
These people scheduled my cat to be put under anesthesia without even checking if he could tolerate the anesthesia, so he could of died. The only reason this came to our attention was because of a loose tooth that was so severe he had to be rushed in for an early...
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10 comments
Anonymous
#608837

Just had my dog neutered at Banfield, Central Park, Fredericksburg, VA. Was advised of a possible amount out of pocket to be between $35-$50.

Was also advised that they ran blood work before the surgery to make sure all was well enough to have the surgery. They asked if I wanted a pedicure as well. They called after I had dropped him off, informed me that blood work looked great, and asked if I wanted to have him microchipped. I declined and they did not push.

When I picked him up 8 hours later, the amount due was $46 and change. They called the next day to make sure he was doing ok. After each vet appointment they call to make sure he is not having a reaction to the shots or to generally check on him. My Banfield has been nothing but professional and courteous to me and my pet.

I will continue to take him to them.

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Review
#378998 Review #378998 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Loss
$200

Update by user Feb 18, 2013

Thank you jstcurious. I thought it was unprofessional and inappropriate to bring into question my not having "grown up" ; ) really. I don't have a lot of disposable income, but as a pet owner and lover, I would find a way to pay for something catastrophic, should it...

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10 comments
Anonymous
#611263

I don't understand why you think you are entitled to a free exam simply because your pet had a rare and unexpected reaction to this medication. I have applied it thousands of times to thousands of different animals, and our hospital has only seen one adverse reaction (which was an allergic reaction).

Often, allergic reactions don't happen on the first exposure because the body has to build up antibodies against the substance it recognizes as foreign. Why should they have to pay for your visit because your pet had a rare reaction? That's like saying I'm going to make the candy industry pay for my medical bills after I eat a snicker's bar if I'm allergic to peanuts. Adverse reactions can't be predicted, and they aren't necessarily the medication's fault.

Often it's a pet's own idiosynchratic physiology that triggers adverse reactions. Yes, Cindy said "come check it out" because how can she evaluate an animal over the phone? A neuro exam involves seeing the animal in person, looking at its reflexes, and performing certain physical manipulations to assess for neural abnormalities.

I don't understand why you claim you were "checked into an appointment you did not ask for." You wanted your dog to be examined...thus you must pay for it.

That's the way it works. Doctors spent years and hundreds of thousands of dollars financing their education, why should they not be reimbursed for their time and expertise? I understand if they did something negligent, but they didn't. Your pet had a rare side effect to the medication - no one's fault.

You also claim in your update that you have money for daily care and regular costs. This is obviously not the case as you said yourself that you skipped a month of flea prevention because you did not have the finances. To have to "scrape together" $15 means you are in no business owning an animal. Owners should be financially responsible for their pets, and that includes monthly flee treatments AS WELL AS unexpected medical expenses.

You really have no one to be mad at except yourself. It shouldn't be the vet's responsibility to pay for your animal if you cannot.

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Review
#348333 Review #348333 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Vaccination
Loss
$15
I recently took my two dogs to Banfield Pet Hospital for dental cleaning which is covered by the Wellness plan. Teeth extraction is not covered however. Both of my dogs needed extractions according to their doctors. My 14 year old needed nine teeth extracted and my...
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3 comments
Anonymous
#816517

It is not pet insurance. the wellness plans are preventative care plans that provide your pet services that each pet needs.

Every pet can use a dental cleaning, therefore a dental cleaning is included. Not every pet needs extractions, therefore extractions are not included.

Just the same as if you have a diabetic pet. A glucose curve is not included in every PREVENTATIVE plan, because not every pet is diabetic and on insulin.

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Review
#340841 Review #340841 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
My best friend in the world, my companion, and my soul mate (my cat) went in because he wouldn't stop vomitting. Although I was able to hold him before, Banfield no longer allows owners to hold, touch, look at, or pet their animal once inside the room and placed on the...
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9 comments
Anonymous
#540679

I am so sorry for your terrible experience. I am very familiar with a Banfield in a different area and I can assure you they are not all like the one where you and your cat had such poor service.

That said, unfortunately, there seems to be a lack of consistency with this chain that has become too large for its own good. There are some wonderful people at this location, a few not so great. It should be the same care at every one of their hospitals, and it certainly is not. Since being taken over by the giant conglomerate, Mars, inc., money has become the driving factor instead of care and compassion.

Since I have been familar with Banfield for a few years, I know what it was like before this became such a problem. A number of the wonderful people I mentioned are seeking employment elsewhere because of this.

The doctors who are good, compassionate and care about their clients and their pets are constantly under fire and condemned for not "making their numbers." Private practices can certainly be more expensive, but they are usually run differently and are most often in a position to give more consistent, quality care. I truly feel for you and your kitty and wish the best for both of you.

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Review
#340340 Review #340340 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service

Contact Banfield Pet Hospital Customer Service

Mailing Address:
Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States
Phone:
(866) 894-7927
All Banfield Pet Hospital Contacts

Banfield Pet Hospital Products and Services Reviews

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How dare you people treat pet owners the way you do...You know there is charitable organizations out there that will assist your customers financially if they cannot afford the services you overcharge for, yet you force a single mother and her daughter to sigh over...
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10 comments
Anonymous
#725859

I want to share an experience I had with a low cost spay and neuter clinic. I was at a clinic waiting to be seen in Pico Rivera, CA for a black male kitten we had been given.

A elderly lady and her roommate were also sitting close to me and we started talking. The calico cat was a rescue from a neighbor, who was moving, and was going to take to the nearest animal shelter, which was a high kill one. The cat had recently had kittens and developed infection in her uterus and she was on antibiotics, from another vet, but the kitty needed to be fixed soon. This clinic was not equipped to handle complicated cases like this.

The lady was besides herself and only had the money for the low cost spay. The staff were wonderful and comforted her, and took her distraught into a private room, to calm her. I listened as the already busy staff found an organization that would cover her spay for twenty dollars more than she was paying currently in LA. She and her roommate left relieved and happy.

I asked how the cat was doing when I picked my cat up, and the vet tech said all had gone well. The women was able to keep her cat, which she rescued from being euthanized. This is an ethical and wonderful animal organization that helps low income families get needed vaccinations, spay, and other procedures. While, vet techs that work for corporations, lack sympathy or compassion for those that cannot afford your over inflated prices.

How sickening that your corporation refuse to even refer low income to organizations such as these. Many low income families have more compassion and empathy for homeless animals because they know how it feels. The comments made by some of the Banfield vet techs says how cold and cruel they are. If you have not gone to school to become a vet tech, then you are not truly one, just a glorified vet assistant.

It is scary that this corporations are allowed to hire untrained personal to save money. By the way, if you are working at Banfield, as a vet nurse, guess what you are also low income. If you lost your job would you be able to afford their outrageous prices? What comes around goes around.

One day it will be you with a sob story loosing your beloved animal. I really do not see how most of you defending this horrid place should be working with animals anyway.

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#330800 Review #330800 is a subjective opinion of poster.