Be prepared to spend a lot of money for below average service you and your pet do not deserve. I had the unfortunate experience of going to Banfield for my cat to get spayed. In the consultation room, the vet technician was more of a sales person than anything. The consultation became more of a sales presentation than a consultation for my cat. Immediately, we were given pamphlets of various vet packages to purchase. The basic package which is the Wellness Plan was being repeated over and over again with an aim to ultimately, sell packages and make $$$$. We made it clear that we only wanted the cat to only be spayed and mentioned our budget concerns. Long story short, after being in the room for over an hour discussing price plans, we settled as we were led to believe spaying was part of the plan. This amounted to $400+. We confirmed, double checked that this was the final price and agreed (we knew that there may be some additional charges for meds). Basically, we just didn't want to stall on our kitty's operation any longer. Thankfully, we paid the "final" bill right after the consultation as we wanted to get the payment bit all sorted. When we went to pick the cat up, we were told that there was payment remaining that amounted to nearly $300. What exactly happened here? I don't want to go into too much detail but of course we refused to pay for something we didn't agree to. How did getting a cat spayed cost $700+? .. Moreover, the veterinarian's consultation after the surgery was minimal considering there was a complication in the surgery. The vet could not give alternative treatments nor did she know. She was rather unhelpful. To make matters worse, the staff attending to us was unprofessional. We refused to pay as we wanted to speak to a manager who wasn't around. We were told to wait indefinitely for the manager and that we can't leave without paying! Imagine that, being held by the vet. The staff was uncooperative, rude, and spoke to us as if we were ***. Of course, we left as it was a better idea to schedule a talk with the manager instead of merely waiting. Banfield claims, "we don't know the price yet, you will only know the full price after the appointment/surgery" which makes me think , who in their right mind will leave a bill to an open variable! It's so sad to see how many people have fallen prey to their scams and large bills. There are better vets and pet care for you and your fluffy friend, I suggest to skip Banfield and head to those instead.