Portland, Oregon
2.0
Details
Customer service
Website
1 comment

worked for them last year and its all about quantity not quality. they always overbook to make sure they earn as much aspossible everday.

this means that there is never any open times to fit in sick pets for several days and if you show up and demand to be seem theyll see you but dont have enough time to do much or spend much time with you because of all the other appointments already booked. the wellness plan is good for puppies for all their puppy shots but after that i would just recommend a regular vet because the wellness plans in adults arent worth it and they never had enough time to spend with sick pets.

its a vaccine clinic. for anything else you need a vet that would have more than 10mins to spend with you and your pet.

Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.

Reason of review: Poor customer service.

Preferred solution: dont book be so greedy and so many appoinments.

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Anonymous
#876091

They overbook, therefore giving each pet less time, and people complain. Other people on this site, complain that hospitals state they are booked and try to schedule out a few days. It seems either way the hospital tries to control a large flow of pets, someone is going to be unhappy.