i have had a wellness plan with banfield for 2 dogs for over 7 years...they have gone WAY downhill...they treat you like a number and have zero empathy and care/concern. just a paycheck for them that's evident.
when my 15 year old lab needed a rimadyl refil...they would not approve refil W/1-800 PET MEDS and didn't bother to call me. they were so rude when i called and could care less that my dog has been with them for years....pathetic! needless to say i immediately called another vet and i am done with them.
i am only sorry that i had referred them to my friends in the past. never again...that's forsure!
Product or Service Mentioned: Banfield Pet Hospital Wellness Plan.
Monetary Loss: $300.