About a month ago our beloved family member Kitty was having some major health issues. We were urged by the staff at Banfield to have Kitty put to sleep. While that was hard and not an easy choice, we felt it was the right one to make.
We decided that we would like to have her cremated and made it very clear how we expected respected to be paid to our family member. After some delays in the return of Kitty's remains and a few back and forth calls, we were told by Banfield's staff that Kitty was "lost". After some additional back and forth we came to find out that she had been placed under a "General" cremation order instead of a "Private" cremation as was instructed. It was explained to us that the sticker used must have been wrong on pick up because in their system it is listed as a private cremation.
Do these people not check their records on both sides? Do they just rubber stamp everything? Makes me wonder how any others this has happened too. My wife and I are devastated at this additional loss. Loosing a family member of 18+ years and now this? I would have preferred to have been lied too!
I will never get my Kitty back. Not even the ashes. My family is heart broken all over again.