Oh Whatever Amanda,
If you are just looking to score points to get a higher position, I won't be voting for you. You try walking in our shoes first before you go trying to get all supportive of your job.
You are just hoping one of the Vets actually sees your review. I don't appreciate being taken advantage of. The cost of things these days are already out of control, so Banfield should be looking to help people keep the cost down.
If they take care of the animals as well as you say they do, then they would do it anyway, no matter what the cost.