I see numerous complaints about the unnecessary charges and it is on these reviews for a reason, they are not isolated incidents! Banfield needs to take a step back to the basics and care about their customers and their pets and not just try to make an extra buck!
I have mixed emotions about Banfield, I have been a customer for 12 years. I like that I can call them for questions and the quick no charge service for issues that do not require extra work (x-ray, lab etc.). The staff has overall has very friendly over the years and treats my pets with love. However, I do not agree with what they would call a discounted price for customers with the Banfield plan that you pay for monthly.
Anytime I have an issue, they try to upsell service's to me. I understand that this is a business but I don't want to feel like if I have an medical issue that they turn into the untrustworthy car repair man and try to get you to do unnecessary and costly work done to my pet to meet a goal for the month. My dogs are my family and I take it seriously, I want to trust my Vet and have a good relationship where I don't feel the obvious upsell that they have given me over the years. Yes, I have stayed for the free services that I pay monthly for and not having to pay for the annual check up, but when my dogs in the past had cancer I took them to a local vet for a 2nd opinion and their costs were always less and this is after the office visit cost was included in their price.
Our office visit is supposed to be free, why are they charging more without a office charge and our discount that we are supposed to have been given? As you can see this is a problem that the corporate office needs to seriously evaluate and consider. I see numerous complaints about the unnecessary charges and it is on their reviews for a reason, they are not isolated incidents!
Banfield needs to take a step back to the basics and care about their customers and their pets and not just try to make an extra buck! Respectfully, Banfield Customer of 12 years
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Pricing issue.
Preferred solution: Re-evaluate your pricing to meet the area standards and be more competative. Re-consider the upsell that you push Vets this is unprofessional and untrustworthy..
Banfield Pet Hospital Pros: I both like and dislike.