Our dog was on enrolled in the Optimum Wellness Plan through Feb 2014. We did not renew the plan because of a particular experience that we had.
In November 2013, while we were still enrolled in the plan, our dog Buddy had an accident where he injured his legs. This happened on a Sunday. When my husband took Buddy to Baffled, the receptionist said that they could not see pets in emergency situations and to take him to the local emergency animal hospital.Funny, because the sign behind the desk says that animals with emergencies would be seen first. She also said that there was only one vet working that day so he would not be able to see him.
When we signed up for this plan we were sold a bill of goods that our pet would receive VIP treatment there in addition to receiving discounts on services. Well, that didn't happen. We had to go to another hospital where we had to pay a hefty office visit that we supposedly would not have had to pay under the plan as well as a lot for X-rays. The Emergency hospital did little more than what Banfield could have done & we spent well over $700 in the process. I will not recommend this plan or hospital because of this.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Monetary Loss: $500.