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Where can I find an official complaint form to submit for Banfield to review?

I have spoke to a local Banfield hospital manager but they are no help.I'm very frustrated dealing with them.

They mislead us. They are so unprofessional to work with. Where can I find an official complaint form to submit for Banfield to review?

This matter must be submitted for the upper management to review.Thank you, Lyndsey

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