My mothers 7lb dog is producing an alarming amount of blood from her rectum. At the rate she's bleeding, she will be dead in a day.
When my mother contacted her vet, the Banfield team of Sunset Hills, she was told that they were unable to fit her in. It was recommended that she contact another vet. Because of the optimum wellness plan, my mother called another location, and was turned away once more. This time it was the Oakville location.
She didn't bother trying again. She called a vet from the book and was told to come right in, that it sounded serious and the dog could die without immediate attention. So, a stranger cares more for the pet that has been seeing a Banfield vet for 7+ years. A year ago I was refused service for my cat at these same two locations.
I discovered she had a urinary tract infection and called them. They were unable to see her for a couple of days. I said that this was an emergency and was told that "We're not really an emergency clinic." So I inquired about the sign in their lobby stating that "Sick and injured pets would be seen first for the safety of all". Same response, we're not an emergency clinic.
I then inquired about the two times I'd received a call to cancel my pets appt because an emergency had come in that could take all day. They didn't have a decent answer and recommended I go to an emergency clinic. I said, "My baby is sick, I pay you on a monthly basis so that when this happens you will take care of her. Now you are refusing me service?" Note: one free urinary analysis comes with my plan annually.
I basically refused to leave with my pet until she was treated and they finally agreed to check her in. At closing time I receive this call - We were unable to fit your pet in today. You may pick her up at closing (8pm) or pay to board your pet overnight. She can be seen in the morning.
I had ten minutes to pick my pet up.
I finally took her to an emergency clinic where I waited 3+ hours to be seen. Why do any of us pay for them to treat our pets, just to be denied service when it really counts?
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.