Since your an employee of Banfield I would expect you to CYA during your rant blaming clients for posting complaints regarding many issues they have encountered with Banfield.
First off, the Wellness plan is for the most part a scam. Why? due to the fact Banfields prices are so over inflated the plan sounds like a financial savings deal. However, the plan itself is very limited in so far as actual medical treatment(s) it covers general weight, deworming for a puppy, poke, feel, listen and spay/neuter. I believe Banfield charges between $425 - $475 for a routine spay/neuter procedure without any complications.
The general cost for spay/neuter can be as low as 100 to 350 depending where the procedure is done. i.e. spay/neuter clinic, local animal shelter - A.S.P.C.A. or privet vets office.
When clients sign up for the Wellness plan no one at Banfield fully discloses all the terms and conditions of the plan to the client and the client most likely doesn't even have a chance to read the actual contract prior to signing it. The client is not informed that the plan will automatically renew, or can not be cancelled even if the pet passes away and has not used the full 12 months of the plan benefits they paid for upfront. The plan doesn't cover any medications, x-rays, blood work, flea/tick or hart worm meds all the meds that have inflated/upcharged prices on them in the first place. Most clients don't know they can request a prescription from the vet and get needed medications elsewhere at much lower prices as opposed to Banfield.
In closing of my rant after 30 years in the medical field. I'm fully aware of what's necessary, unnessary & over priced when it comes to general medical care for both humans and animals.
Medical care is a business and business comes first and foremost. That's how a business makes money and stays in business.
Product or Service Mentioned: Banfield Pet Hospital Pet Medical Service.
Reason of review: Not as described/ advertised.
Banfield Pet Hospital Cons: Overcharged for services, Paying for future service after canceling.