Banfield Pet Hospital Reviews and Complaints
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5
ISSUES RESOLVED
1.7K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$2.6K
AVG LOSS
450K
PAGE VIEWS
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Ask a Question About Banfield Pet Hospital
Cons
- Overcharging for services
- Exploitation of services
- Exploitation of finances
Pros
- Some of the staff and one doctor
- Onsite employees
- I both like and dislike
Update by user Mar 28, 2015
I clearly have made enemies with Banfield, Pet Meadows and others that I have posted complaints about, like my former apartment. Kevin Richards claims are RIDICULOUS that I said I would have rathered my daughter died instead of Missy, that I punched her in the stomach s...
Featured
Review
Pros
- Dr jan oliver
Cons
- Banfield killed my dog
Reason of review
Loss of beloved Pomeranian
Loss
$500
Tags
Billing | Banfield Pet Hospital review from Washington, District Of Columbia
Pacific time not open I am in ET
Review
Stay away | Banfield Pet Hospital review from Livonia, Michigan
Horrible all the way around!
Review
Pros
- Great vet
Cons
- False promises
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
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Verified ReviewerReview of Vectra 3d-same ingredients as First Shield | Banfield Pet Hospital review from San Diego, California
I was given First Shield from Banfield. Since I had one dose of Vectra 3D left, which has the same ingredients, I used that. Within an hour my dog was acting strange. She started chewing on her tail, running around the house. She couldn't sit still. I took her for a long walk, hoping this would help even thought it was late &;;; dark. I gave her a long massage and she finally went to sleep. The whole ordeal took hours. I will never give her Vectra or First Shield again. They are scary products.
Review
Pros
- Reasonable prices
- Great vet
- Wonderful service
Cons
- I just want to notify about reaction to first shield
Reason of review
Good customer service
Last Check stub | Banfield Pet Hospital review from Weslaco, Texas
Former employee trying to get my last check stub
Review
DONT GO TO BANFIELD | Banfield Pet Hospital review from District 14, Louisiana
Everytime I go to the confirmed appts. I have to wait up to a hour and a half . they always want me to come back later . and just all around NOT happy with the service or the staff there. I want the plan canceled ASAP...I have found another Vet to take care of my Dog....I have block any monies that would be taking out of my account. And why is it so hard to get someone on the phone ...called every number yall have listed and everyone of the said the same thing 115 minutes wait ...DO YALL NOT HAVE PEOPLE ANSWERING THE PHONES ANOTHER reason Im canceling my wellness program
Review
Service
Banfield Pet Hospital Pet Medical Service
Cons
- Staff lying
Need to change my payment for a different day | Banfield Pet Hospital review from Concord, New Hampshire
I need to change my payment day to the 5th of January for my dog her name is lily
Review
My dog had to be put down because Banfield in Oceanside NY , gave him too many injections at one time. Booster shot, rabies and shot of prednisone and i had to give him prednisone pills for 15 days. He became ill as soon as we got home. I called and was told it was...
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Review
Product
Banfield Pet Hospital Wellness Plan
Cons
- Animals die
Reason of review
Bad quality
Preferred solution
Close them
Tags
Wellness plan | Banfield Pet Hospital review from Ogden, Utah
I wanted to adjust what wellness plan I have. But I can't do it in atop, on line, or on the phone mid plan. I have to go in store, which is frustrating, because it is so busy, I have to wait a long time.
Review
My mother and I have been Banfield Wellness Customers for approximately 9 yrs. Between us we have spent MANY thousands of dollars at your clinics, for many pets. We live 24 miles, one way, from the nearest clinic. Then, I work 32 miles in the opposite direction, as a...
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1 comment
Remember who you are dealing with---unskilled people with limited abilities who are, no doubt a product of the public schools in this country. Plus, they have no real stake in the business they work in and could care less about customer retention or a pet's health. Best to find another place to take your pets in the future.
Review
Service
Banfield Pet Hospital Pet Medical Service
Cons
- Customer service and appointment policy
Reason of review
Poor customer service
Preferred solution
Get rid of rude reception staff and be more flexible when someone is less than 10 minutes late. And be released from my current wellness plan(s)
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Do not sign up for a petplan | Banfield Pet Hospital review from Clearwater, Florida
If you want to cancel your plan, don’t think a second they will let you off the hook. They will tell you that you owe the remainder of the years fees, whether or not you receive those services for your pet or not. I cancelled my plan 6 months ago and haven’t paid them a dime since because I haven’t brought my dog back to them for anything. Now they are appearing on my credit report and have drastically lowered my credit score. Stay away from Banfield and go with a local vet!
Review
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I know exactly how you feel and I agree with you 100%. Banfield also let my mom's Maltese die.
They refused to see him even though they knew he was sick with a bad heart. My mom was to the point where she was going to sue Banfield. We had a preferred doctor there as well but unfortunately she left the practice. I don't blame her though.
Banfield is a horrible place to take your pet. Know wonder they have so many bad ratings.
I've also heard so many horror stories of people taking their pet to the grooming section and Banfield leaves the poor animals in cages in the back with no air just a hot fan running. I will never ever take any of my pets to Banfield again.