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Banfield Pet Hospital - Banfield Vet in Deptford KILLED my dog!
Banfield Pet Hospital - Banfield Vet in Deptford KILLED my dog!
Banfield Pet Hospital - Banfield Vet in Deptford KILLED my dog!
Banfield Pet Hospital - Banfield Vet in Deptford KILLED my dog!
Update by user Mar 28, 2015

I clearly have made enemies with Banfield, Pet Meadows and others that I have posted complaints about, like my former apartment. Kevin Richards claims are RIDICULOUS that I said I would have rathered my daughter died instead of Missy, that I punched her in the stomach s...

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310 comments
#1854242

My daughters and i are traumatized with the death of my baby Vida. She died on April 19.

Vida was a healthy dog always. i took such a good care of her, she was my daughter.Banfield twice killed my dog along with CARE ( the ambulance place that denied to help transport Vida to Emergency Hospital. Vida on April 13 woke up very happy as always, and did go for a walk with my daughter. She came back drank her water and immediately started vomiting grass.

And,afterwards, she continues to vomit grass and did not stop. We decided to take her to Banfield Hospital in Largo, Florida,and when i got there, i told the veterinarian that my dog had eaten something poison on the grass or the grass itself was poisoned. She took Vida inside by herself and took hours to call me back. when the vet called me she said that Vida has no signs of anything major happening to her,she looked fine and she disregard about what i said about the poisoning, she was sure Vida had stomach flu,and she prescribed medications for that.

Vida started not eating too much,not drinking to much either. Vida started not looking. My daughter was telling me she was not walking too much either. Two days before her death, she was vomiting the pills as well.

and stoped completely drinling water,eating, walking. On sunday morning, we had to take her to Banfield Clearwater,florida, when we got there the veterinarian told us that he could not give her an oxygen because he did not have the one for he, and at this time she was in need of that so badly, she was difficult breathing. And, told us to find another place to take our dog since in that Banfield they would not. we were crying, scared to loose our baby.we had to make calls and time was passing and Vida did not have any treatment.

When we finally got a place .called CARE in Clearwater and they have an ambulance to transport VIDA they disservice us. So banfield Clearwater, again came to us and told us to put our dog back in our car and drive to to an emergency hospital which was about 20 minutes away with my dog totally i need of car and of course in my car without the car and far away she would die. when we got to the emergency hospital, 10 minutes later the vet came outside and gave us the horrible news that my dog had died. i hate Banfield!

I agreed it should close for stopping killing our dogs! for Banfield dogs are just about money, and they dont know that our dogs are member of our family and they deserve that right treatment like any human being.

I will never forget that horrible situation, my daughters are disabled and are having PTDS constantly because what they experienced in the last moments with our VIDA. Here is my contact claudiamarques@***.com.

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Featured
ID
#562894 Review #562894 is a subjective opinion of poster.
Location
Deptford Township, New Jersey
Pros
  • Dr jan oliver
Cons
  • Banfield killed my dog
Reason of review
Loss of beloved Pomeranian
Loss
$500
Banfield was the closest and most convenient place for us to go which was the only reason why we even tried it. I do not recommend anyone ever bring their pet to Banfield. We had only bad experiences. At first the pricing was insane, I complained that every time I...
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ID
#3696467 Review #3696467 is a subjective opinion of poster.
Location
Laguna Niguel, California
Cons
  • Over priced
  • Animals die
  • Proceedure
New Reviewer

I want to buy a pet insurance

The telephone is not working or is disconnected, Im really need to speak with somebody from Banfield please Mi name ana Cabrera 626316****
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ID
#3693933 Review #3693933 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I took a year-long plan with Banfield. Here are my complaints 1. You can not go in with your pet. I understood that when we were in the midst of Covid but now, everything is pretty well open. They take your pet back to do whatever but you cannot go back with your pet....
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ID
#3690010 Review #3690010 is a subjective opinion of poster.
Location
Evesham, New Jersey
Pros
  • Records are kept nationally
Cons
  • No personal contact
  • Not worth the money
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The service is not available when needed

It is second time my dog needs vet and they dont give me appointment for next 2 months. They are charging me for nothing. Anytime I need vet I need to go to other vet services. Run run run from them. They are rude and they dont know anything.
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ID
#3683757 Review #3683757 is a subjective opinion of poster.
Location
Redwood City, California
Pros
  • Seeming knowledge of doctors and assistants
Cons
  • Overcharged and lied
  • Lying staff
Preferred solution
Full refund

This is totally insane, trying to get a hold of the Monroeville Pa. banfield.

I have called 4 different numbers and I got a message about a snow storm dated back to January. I need to get an app. for my dog now. He can not walk on his back leg. This is rediculous trying to get someone. I pay $45 a month for his insurance. If this is how you treat your clients then maybe I will go somewhere else. My name is Debra Bevan and my phone number is 412-824-**** Please contact me as I am very discusted right now.
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ID
#3625412 Review #3625412 is a subjective opinion of poster.
Location
Braddock, Pennsylvania
New Reviewer

Rude Receptionist

I have been bringing my pets to Banfield in Chesterfield, MI for many years and when I tried scheduling an appointment for a well visit I was very rudely spoken to and hung up on. When I asked for her name she wouldnt give it to me. I have never dealt with someone there so rude EVER. Very disappointing!

User's recommendation: Absolutely Not.

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ID
#3596666 Review #3596666 is a subjective opinion of poster.
Location
Chesterfield, Michigan
Preferred solution
Apology

Surgery

Banfield which is owned by Mars company has made changes to their business model. The programs no longer detail covered services in depth. The practice is deception as a business model. I was offered to change my coverage to increase the monthly charge to 74 to cover spaying. She added it covers all costs for spaying. I had my Akita spayed and they hand me a bill for $400 after surgery because they severed blood vessels and increased anesthesia! Their is no benefit to using their services and will not renew once my annual plan matures!
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ID
#3536459 Review #3536459 is a subjective opinion of poster.
Location
Lodi, New Jersey
New Reviewer

Pet plan and customer service

You pay for a pet plan and no one is ever there during normal business hours. Frequently closed when I need a prescription refilled. I have talked to the corporate office and they dont seem to do anything about it. I feel they should let me cancel the pet plan early without any penalties so I can move to VCA for my pet care needs.

User's recommendation: Absolutely not!

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ID
#3527273 Review #3527273 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Continuing to pay without accountability
Loss
$700
Preferred solution
Full refund
New Reviewer

Wouldn't work me for office appt.

My pet who has recently been traumatized needed to be seen by a vet. I needed to be able to stay with her while the vet checks her out. They wouldn't allow that saying they only do drop-off visits. This is so wrong. Some pets have special needs and Banfield needs and should accommodate that.

User's recommendation: If the pet has special needs, then there should be special accommodations.

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ID
#3520550 Review #3520550 is a subjective opinion of poster.
Location
Panama City, Florida
Pros
  • Wellness plans
Cons
  • Save your pet go to a real vet
  • Customer service
Preferred solution
Let the company propose a solution

Pay bill

I like Banfield a lot. Just having staffing issues like everyone else. So one must keep that in mind when trying to get an appt. I have been a client over 14 years and staff always professional. Just wish your vets would stay longer. I like consistency. Overall great value.yes
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ID
#3518654 Review #3518654 is a subjective opinion of poster.
Location
Austin, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My dog died

Banfield Pet Hospital - My dog died
The local Banfield hospital was my dogs caregiver for the last 7 months. During this time, my dog became ill. The veterinarians were unprofessional, guessed at diagnoses and were nearly impossible to communicate with. As a result, my dog was taken to another hospital and correctly diagnosed with lung cancer that had spread to his lymph nodes. He was euthanized on March 14 and Banfield is continuing to charge me a monthly fee for their wellness program. Unbelievable!!!

User's recommendation: Run away fast!

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ID
#3477880 Review #3477880 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Service
Banfield Pet Hospital Veterinarian
Cons
  • Lack of communication
  • Malpractice
  • Heartless way i was dealt with when my dog passed away
Loss
$1500
Preferred solution
I want my sweet dog, but he is gone. I would ask for a complete refund of all monies paid by me during his tenure at Banfield and a payment to cover the cost at the other vet ($460).

Overpriced

Nonstop turnover, cannot stay with pet during visit, overpriced, non-organized, overwhelming amount of calls, etcjust a big name organization that only cares about the money & not you or your pet.

User's recommendation: Find a local hometown vet that wants to know you & your pet.

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ID
#3465940 Review #3465940 is a subjective opinion of poster.
Location
Lexington-Fayette, Kentucky
Pros
  • No pros
Cons
  • Not worth the money
  • Lied to about plan

Surgery

I was sold a new health wellness program with verbal representation as to services covered. Puppy policy went from 500 a year plus plus plus every time you go in you are presented with a bill. I wont say much about our spay services experience other than a one hour procedure went all day with no communication or mis communication. Avoid this office is my advice

User's recommendation: Stay away.

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ID
#3460976 Review #3460976 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

Called Customer Service at main office with issue.

Very rude & impolite male call taker at El Paso Banfield hospital on Joe Battle Ave. Asked to talk to his supervisor but the latter never called back.

User's recommendation: Local customer service in El Paso, TX is bad. Unfriendly & Rude.

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ID
#3449846 Review #3449846 is a subjective opinion of poster.
Location
Richmond, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Questions about your insurance

My dogs wellness plan I pay for it didn't come out today I got a new card and the lady said that it went through but today I didn't on the phone but it said Vancouver and it said 1 when I pay 66 dollars
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ID
#3417161 Review #3417161 is a subjective opinion of poster.
Location
Greer, South Carolina
Preferred solution
Apology

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