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Banfield Pet Hospital

Banfield Pet Hospital

www.banfield.com
What is your customer experience with Banfield Pet Hospital?

Banfield Pet Hospital Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Banfield Pet Hospital has 1.8 star rating based on 526 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: I both like and dislike, Onsite employees, Some of the staff and one doctor.
    Cons: Overcharging for services, Exploitation of finances, Exploitation of services.

  • 30% of users think that Banfield Pet Hospital should improve its Customer Service.
    71% of users say that they won't use Banfield Pet Hospital in the future for similar services or products.

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Top Banfield Pet Hospital Reviews

Positive Review

"Transaction issue"

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That wasnt my money in my account ineed it out back on my card please thank you iforgot to turn my card off User's recommendation: return the money to the...

Critical Review

"Thus place Is a ripe off! I payed it for years and only took my dog for shots and when I moved and tried to cancel they refuse had to close out my bank ."

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I moved to PR and the closes Banfield is in San Juan which is a 3 hour ride from where I live am not going to drive that far for her shots when there is a vet...

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Dave J Izf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Surprise, Arizona

Dissatisfaction with service

Two times we had emergencies with our pets under their 'wellness plan.' Both times we were on hold for more than 45 minutes. Both times we went to the first pet vet, which was wonderful.

Sadly, one of the dogs had to be put down. But Banfield told us that even though they saw him once, we needed to keep paying for a year.

Customer service is not good. It is hard to tell if they are understaffed or under-caring for customers.

View full review

User's recommendation: Check other vets.

darlene c Orl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Banfield only cares about money

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Banfield overall is a money grab. There are vets and techs that work for Banfield that genuinely care about animals, but they are trapped in the Banfield money machine.

We have had the Banfield wellness plan since 2012 - and 2013-**** was for two dogs.

Last year we discovered the hard way that the wellness plan we had been paying into for 12 years offers no form of emergency care and any end of life care/services are only during business hours. God forbid your senior dog have a medical emergency at night or on the weekends - you are coming out of pocket for that 100% at a place you've never been. It was awful and we lost our girl.

So for our other senior dog, we decide to change vets to somewhere that can accommodate emergency and end of life care - specifically a vet that can come to our home when the time comes. We haven't renewed our wellness plan package in years - there are no signed documents - in fact the only change we made was in 2024 when we lost our girl.

But somehow we are still "under contract" and we have to pay $500 to end our wellness plan.

So the rough math is 11 years of two dogs on wellness plans at roughly $75/month = $9,990 and two years of just one dog at roughly $45/month = $1,080 for a total of $11,070 that we have paid Banfield. No serious incidents, no major surgeries (our girl had a paw surgery in like 2013 that's it) just a visit every year for vaccines - but because we learned the hard way how awful it can be when it's their time and we want to do better this time, Banfield still has to squeeze us for that last $500.

View full review
Loss:
$500
Pros:
  • Some of the employees do care about animals
Cons:
  • Unnecessary appointments
  • When your pet requires care they do not provide
  • You cannot cancel

Preferred solution: Price reduction

User's recommendation: Find a vet that fits your needs and tuck that $45 or $75/month in the safe and you'll be much better off. Banfield only cares about the money.

2 comments
Guest

First, you chose the plan. The terms and conditions were there at sign-up as were a description of what is/isn’t covered.

You also chose the vet and were aware of their hours and policies for emergency after-hours care. Finally your logic is flawed in your arriving at some grand total of eleven years of monthly premiums. You are not accumulating monies to use in the future. You at eleven years and someone at eleven days are due the same coverage if both on the same plan.

You seem to think you are owed for not using the plan. You are not. That isn’t how insurance works. I don’t know the term length of your policy.

If it is one year, the only reason to insist on the $500 cancellation fee is if you used benefits of the plan the current year. That would protect the company from people signing up and 1-2 months in after using 3-4 hundred dollars of covered services leaving.

Guest
reply icon Replying to comment of Guest-2693000

Hi. Thanks for your input.

I don't think I am owed anything. I am not asking for anything extra. I am well aware that Banfield will be able to produce some small print saying that because we continued paying the monthly fee we agree to continue the 2012's plan's terms even though we did not sign any new contract. Your point about our coverage from over a decade not being any more important that a new customer's coverage has nothing to do with anything.

Our logic is that over the course of the past 15 years of paying every month, at least half of those years our dogs only went once a year for vaccines. No chronic conditions, no surgeries, nothing to drain from the money we were paying for coverage. So now that we are moving to a different level of care, Banfield should consider the over eleven thousand dollars that we have paid them over the lifetime of our plans and just allow us to discontinue this membership. We are not leaving Banfield for a competitor.

Or, as you suggested, signing up for the wellness plan and then quitting after expensive treatment leaving them holding the bag. We are leaving Banfield for a level of care that they do not even provide and them demanding $500 on our way out is nothing more than a petty money grab.

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Ruth T Cpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Juan, San Juan Municipio

Thus place Is a ripe off! I payed it for years and only took my dog for shots and when I moved and tried to cancel they refuse had to close out my bank .

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I moved to PR and the closes Banfield is in San Juan which is a 3 hour ride from where I live am not going to drive that far for her shots when there is a vet down the block and they refuse to cancel my Plan mind you I been paying 101 dollars a month for 4 years and barely used it, only for her shots take my advice don't get this insurance you will regret it! Big ripe off! Had to close my bank account so they can stop taking my money!

View full review
Anonymous
map-marker Seattle, Washington

Horrible scarring

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Banfield Pet Hospital - Horrible scarring
Banfield Pet Hospital - Horrible scarring - Image 2

Im so upset about the brutal job, and massive scar left on my dog from the removal of a cyst smaller than a pin head! He now limps after long walks and the scarf is adorable is puckered and prominent.

Can you recommend a cream or something to aid in the improvement of the scar?

My dog was a show dog before this and to be honest, I feel I should be reimbursed for this butchering. Thank you

Also, another of you vets even commented at his last visit at the awful barbaric suture job!

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Erin

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User's recommendation: Avoid

Becca C Ilo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Mary, Florida

MOST UNFORGIVABLE experience after 25 years of loyalty

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Contains 1 confidential file for company representatives

Mia, the office manager of this Banfield, is like a dormant soul. Despite working in one of the most sensitive arenas, she is rude, disrespectful, and ignorant about her practice. She absolutely lacks any sense of client care or customer service. I have never interacted with someone in pet care who seems so incompetent in their position. After 25 years of dedicated allegiance to Banfield, if Mia represents their care and staff, I would never recommend Banfield Lake Mary to anyone. On the contrary, I'd warn others about the horrible customer relations and leadership under Mia.

Good morning. I'm writing this letter with a heavy heart based on 15 years of experience with Banfield. My three dogs have had overall pretty positive experiences, and I've recommended you to many people over various breeds and years. Unfortunately, this letter follows an unforgivable experience at Lake Mary Banfield on Lake Mary Boulevard in Florida. My pet has had routine dental exams with Banfield in various states on many occasions, with generally pleasant experiences through their veterinary care. In the past, I've had experiences where veterinarians videotaped concerns they encountered during a dental visit and shared them with me so I could fully understand the situation. This, however, was not the case at Lake Mary Banfield.

On November 26, I was called by the vet during a routine dental exam where there may be concerns with some teeth that could potentially require extraction. Before, there was no necessity for x-rays. If there was a query, I had the option to continue a procedure with medication or x-rays, or to just proceed with the least costly, yet necessary, procedure. But this time, I was asked if I wanted to proceed with two sets of x-rays and extractions based on what appeared to be loose teeth and a tiny receding gum line. My pet hadn't shown any signs of pain or changes in eating behaviors at home, so I did not see the need for any x-rays.

After expressing my desire to proceed with the extraction but not the x-rays, the dentist insisted on not performing the extraction without the x-rays. I was under the impression that I was given a choice, which, as a paying client, I believed wasn't mandated but merely advised. I chose to decline the x-rays but wished to proceed with the extraction, which my pet had undergone on several occasions in the past without x-rays.

Prior to this, no visit ever cost me more than $400 at the end of any procedure at Banfield. However, on November 26, I was billed $1400 for extractions, a cost I've never paid before. I did inform the vet that I would be speaking to someone superior about the situation and how it was handled.

In the medical field, whether it pertains to humans or pets, customers should always be treated with respect. I believe the doctor still has a responsibility to proceed with what they deem necessary. I would like to discuss this situation further and the $1400 bill I received from this single visit, which I plan to contest after reviewing all the details and subordinates of this transaction.

View full review
Loss:
$1400
Pros:
  • You may end up with great caring vets and attendants
  • Conscience
Cons:
  • Incompetent mansgment
  • Disrespectful
  • May have very ill experienced vets

Preferred solution: Price reduction

User's recommendation: Meet the office manager if her name is Mia or looks like her heart has been removed, run away. Make sure you Know who handling your pet and they are as concerned with communication as they are with the “care” they provide.

1 comment
Guest

I'm sorry to say here, but you are in the wrong. Radiographs are standard of care in veterinary dentistry, regardless of whether or not there are extractions.

It allows you to evaluate above and below the gumline. Without them, how are you to know if there's root resorption, disease under the gumline, or extra roots? Radiographs are also necessary to 1) plan surgical extraction and 2) ensure the entire tooth has been removed. It's odd that you have been given the option of declining radiographs in the past.

As a provider, I would not lower my standard of care and potentially do harm to the pet because an owner wanted me to cut a vital corner. I try to be flexible with my treatment recommendations, but there comes a point where I absolutely will not let an untrained owner dictate my medicine to the detriment of the pet.

Karen R Rvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

OWP billing and contracts

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Banfield canceled my OWP plan citong non- payment. Customers are not aware we are locked in to a 12 month continuous payment plan and no one verbalized this to me.

So they took me to collections for $600, which is the wellness plan for until May 2025, but are refusing to provide my pet services for that time period. He hasn't had services through them since October. So I am paying for services not rendered. They cite that the contract gives them permission to do so.

This is an absolute scam.

I am paying $600 for no more services until May. They claim it's a penalty for canceling early, even though they initiated the cancelation citing non- payment.

View full review

User's recommendation: DO NOT SIGN UP FOR BANFIELD'S OPTIMUM WELLNESS PLAN.

2 comments
Guest

Scam? Did you use the OWP for preventative care, routine vaccines and any diagnostics in October (saving a usual $150 or more) only to have no intention of keeping the plan? You probably felt justified feeling you hadn’t used the OWP for something unexpected.

Guest

You have no coverage because you stopped paying. You violated the terms of your agreement.

Once you’re in collections, it’s beyond just paying the past due amount. Electric bill 3 months past due balance $325? It goes to collections, now with late fees and shut off fee it balloons to $535. Even when you pay the $535 the lights don’t get turned back on.

You go back to the electric company, turn-on fee $75 plus now they want a $250 deposit. Same thing with getting a repo’d car back or a house out of foreclosure.

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Christina A Fli

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Verified Reviewer
| map-marker Wesley Chapel, Florida

I canceled my puppy early care plus plan with Banfield in Wesley Chapel, Florida, July 23, 2024 only to find out February 11 of 2025 that they have been charging this entire time and never canceled it

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Original review updated Feb 12, 2025

I cancelled my plan because of the poor treatment that my puppy was receiving. Things that were going untreated were unanswered for far too long. No pup deserves that.

View full review
Loss:
$427
Cons:
  • Bad veterinarians

Preferred solution: Full refund

User's recommendation: Take your animal to a veterinarian where you stay with your Animal when you see your veterinarian

Ronize M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t deliver the promised treatment

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I feel so ripped off by the Banfield Wellness Plan. Every visit I made to the Banfield Hospital, I tried to cancel my plan and they kept saying that I will have a balance to pay.

They suggested that I should continue to use the plan for the rest of the period, but they did not inform me that it was automatically renewed. So, when I finally found someone to chat with, they told me my plan was just renewed for another year, and to cancel it, I would have to pay the balance for the rest of the plan duration. When I said I was going to cancel my card on file, they warned me that my name would be sent to a collection agency after 120 days.

I was very disappointed with the Vet's service but I had to stick with them since I was paying.

Terrible plan!

DON'T FALL FOR THAT PLAN!

View full review
Loss:
$472
Cons:
  • Terrible in every way

Preferred solution: Just have my plan cancel without any balance to pay

User's recommendation: Never ever contract the plan . You will be stuck with a terrible service !

David R Fzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Davao City, Davao

My Pet DIED

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Im tired of the run around , I have called your customer service line as soon as you opened. I waited for 1hr and 20min.

for a return call when they called back I answered the phone and said hello 3 times and they hung up. I thought they would call back. I've attempted to call back 4times only to be told I have to wait another hour. I want To bTalk to a supervisor on the phone.

you people killed my dog. will an attorney expedite this,

View full review
Loss:
$1100
Cons:
  • Ponzie scheme

Preferred solution: Full refund

User's recommendation: If you Love your Pet Dont go to banfield. Their Only concern is to see how much money they can milk you for. we took our pet for her shots and a teeth cleaning, She Died three days later

Ivy B Hvk

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Verified Reviewer

Worst experience ever.

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Banfield is the worst. You think you're receiving the best service until your dog is dead.

I called customer service and told them to terminate my insurance seven months ago because my dog died. They kept taking my money and I kept paying for pet bill insurance for my dog that had been dead for seven months. Yes, I understand it's a payment plan, however, for a person that's still mourning the death of their dog, Banfield should have the decency to inform us that we will get charged again if we don't call for a second termination to cancel our dead dog's insurance. Why do I need to call a second time to terminate my deceased pet's insurance, when I called the first time to terminate the insurance?

My dog has been dead for more than seven months, he's not coming back to life, so why do I need to call for a second termination? Were you hoping for my dog to come back to life? The representative on the phone still charged me and didn't even bother to reimburse me.

They show no remorse; they just want to take your money. I will never use Banfield nor will I ever let any of my family members use Banfield again.

View full review
Loss:
$66

Preferred solution: Full refund

Anonymous
map-marker Sewickley, Pennsylvania

Pet plan scam

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I called to make an appt for my dog only to learn that both of my pets plans are in collections! Not once did Banfield attempt to make me aware the card hooked up to these plans had expired and a new method of payment was needed.

Banfield did nothing no letters sent, no phone calls nothing! They canceled both plans in June yet kept charging me until Dec riding that gray train until the end of the year. They claim it's not their responsibility and I owe them the money because I signed the plan agreement. So Im paying for 2 plans that they cancelled and didnt receive any services for my dogs.

Ive read similar complaints Im not the first and sure wont be the last. I thought I would put my experience out here to at least warn others.

View full review

User's recommendation: Beware don’t buy into these plans they are a scam which hardly cover anything besides shots. If anything goes wrong with your card hooked up to the plan for payment it’s all on you- they are not going to lift a finger to give you a clue and keep charging you

Michael g Iwx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Paso, Texas

Traumatic experience for me and my pet.

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I too my little one in for check up and dental and was charged 330+ which I thought was covered in the wellness plan but wasnt. Before hand, I had other pets taken there for a dental and it was covered, but that was a few years ago, but I guess they are now in the money making business and not pet care.

Some of these so called vets need their licenses revoked for not caring about the wetness of a pet rather than making quotas. Back to my story, when I got her back, she was in pain and noticed hair patch missing. I should of looked deeper but they get into little spats at home with her the other sisters so I thought it was that. I called them the next day and was just told it was probably a reaction to the meds plus I guess scripted response to phone call questions.

To this day, I have tried canceling the plan and just told that I have to continue to pay until the end of that cycle to renew and then I could do so. I still feel so bad putting my little one through that that I still wake up crying at night just thinking of it and this was over 7 months ago. I now feel so afraid of taking them to any vets cause of that experience and I dont think I will ever trust a vet fully. I cant even leave my little one alone with vets cause I am so paranoid.

I know there are great vets out there but my fear and trauma is so deep, I cant imagine how my pet must feel. I see her anxiety and fear of other people so I kinda feel her trauma. I will never forgive myself for taking her there.

Plus the Pets mart was very dirty with the air conditioning vents dirts having dust collected on the vent air intakes. For having a pet surgeries there, very unsanitary and unsafe.

View full review
Loss:
$300
Cons:
  • Rough handling of pets
  • No compassion
  • Only scripted answers

Preferred solution: Nothing can make it ok for me and my pet.

User's recommendation: Stay away from Banfield and if you can, report the Vet and the facility to the State Vet Licensing board.

Wilson M Otj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yonkers, New York

Negligence in the care of my dog

Updated by user Nov 29, 2024

They have not gotten back to me. This company has no empathy for dogs.

Take your dogs elsewhere.

Well, I’ll be treated and care for it. 100%.

Original review Oct 23, 2024

My dog died in June and I spoke to your manager. I was told that I would receive a call from the vet.

However, I am still waiting which leads me to believe that you have little concern over the pets you treat. In addition, I would like to be reimbursed for the money I spent which resulted in my dog's death. This incident occurred at the Pelham Bay PetSmart. I found your manager to be extremely callous.

I would appreciate it if someone could contact me as soon as possible to resolve this matter.

If not, I will be forced to escalate this situation. Thank you.

View full review
Loss:
$1500
Pros:
  • There are no pros
Cons:
  • Very unprofessional

Preferred solution: Full refund

User's recommendation: Do not trust the veterinarians

Joshue Tti
map-marker Palm Coast, Florida

Question about refills

Question about getting a refill food at checkout at petsmart register. I had a prescription for food and it would have expired in 3 days but the girl checking me out said that she was told by her boss to write cancel on all prescriptions that were about to be out dated before returning the prescription the prescription to me.

View full review
Veronica Z Hnz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redmond, Washington

I was told to sign up for the wellness program. I'm disabled. They only clipped 3 of my dogs nails. An I think I was milked for medicine my dog didn't need. My poor baby has never been this sick!

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Contains 1 confidential file for company representatives

I can't see very well. I trusted them with my 12-year-old baby.

They only trimmed her front three nails, saying they were all trimmed. Now my dog is sick. They keep milking me for money. They don't let you into the exam room.

They don't explain anything! One vet was so rough and cold-hearted.

My dog has never been this sick. What a scam!!!

View full review

User's recommendation: Run away! Far away! Do not trust them or that wellness plan

Ryan G Cbl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam company

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I had a puppy plan with Banfield. I moved and canceled my plan.

A couple of years later, my dog had an issue with his ear, so I took him to the Banfield next to my new home. They said I had a past due balance of around 70 dollars and I had to pay that before receiving service. I thought I must have had a balance still due and paid it. I went to Banfield yesterday and they said I was in collections and gave me the number.

They said I now owed over 600 dollars for a subscription I canceled and never used! I explained the situation and that I never re-signed up or used the services. They basically said, 'too bad.' Banfield is a scam. They will add/reactivate service plans without your knowledge or consent!

Beware, do not ever sign up for their plans.

It's completely unethical. After some research, it looks like there are several lawsuits due to their unethical actions with these plans.

View full review
Loss:
$78
Cons:
  • Steal money from you and add services after cancellation withoutb

Preferred solution: Full refund

User's recommendation: Do not ever sign up for there plans

6 comments
Guest

I believe those contracts auto-renew.

Guest
reply icon Replying to comment of Guest-2565960

They do. Also do not believe them if you cancel in store and they tell you everything is good.

Apparently you can only cancel by phone. And if you do they will back charge you with over inflated pricing or charge you the full year of membership.

If you cancel by phone make sure to get an Itemized bill and then go to a store and get the cost for the same service without the plan. It’s the only way you can fight it.

Guest

Sounds like YOU didn't confirm your balance was zero. Pay the money you owe deadbeat.

Guest
reply icon Replying to comment of Guest-2557507

Sounds like you have nothing to do with your pitiful life. Mind your business loser.

Guest
reply icon Replying to comment of Guest-2557531

You post on a public website, you're gonna get feed back. Like it or not.

Guest
reply icon Replying to comment of Guest-2557539

And

View more comments (5)

About

Related Companies

Mars, VCA Animal Hospitals, Bluepearl Veterinary Partners, Pedigree, Camp Bow Wow

Summary

Banfield Pet Hospital is a place where vets will do everything to care about your pet wellness. The company's tagline is: "Treating your pet like family". The hospital was established in 1955. It is located in Portland, Oregon. Banfield Pet Hospital provides various kinds of medical treatment, procedures and medical systems for pets, it is known for its customer service and medicine. At the present time the hospital is considered to be one of the leading pet hospitals in the United States. Besides veterinary healthcare, Banfield provides a lot of various medicine products for pets. The company offers a number of veterinary career opportunities.

Banfield Pet Hospital reviews and complaints

Banfield Pet Hospital is ranked 46 out of 594 in Pet Medicine and Veterinary Clinics category

Area Served

USA, Worldwide

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