Banfield Pet Hospital Reviews and Complaints
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5
ISSUES RESOLVED
1.7K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$2.6K
AVG LOSS
450K
PAGE VIEWS
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Ask a Question About Banfield Pet Hospital
Cons
- Overcharging for services
- Exploitation of services
- Exploitation of finances
Pros
- Some of the staff and one doctor
- Onsite employees
- I both like and dislike
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- Latest review first
- Most helpful reviews first
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Update by user Mar 28, 2015
I clearly have made enemies with Banfield, Pet Meadows and others that I have posted complaints about, like my former apartment. Kevin Richards claims are RIDICULOUS that I said I would have rathered my daughter died instead of Missy, that I punched her in the stomach s...
Review
Pros
- Dr jan oliver
Cons
- Banfield killed my dog
Reason of review
Loss of beloved Pomeranian
Loss
$500
Tags
Banfield Pet Hospital - Awesome Veterinarian Hospital
I tell as many people as possible about Banfield because they’ve been so awesome to my pets. I’ve been using them for the last 6 years and if I had known about them sooner my little Maltese Maddie would still be alive. I’m a single mom and they know I’m on a plan because it’s less money and I still get a kind loving
Review
Reason of review
Good quality
Tags
i am ill have been for a very long time she didn"t think so. i arrange to pay my bill withe steven awhile back I fell behind at that time it was $118.00,I made one payment and fell ill now my bill is $276.00 ac cording to that person and i would be blackballed. i would...
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Review
Reason of review
Problems with payment
Preferred solution
let me pay for the $118.00 My payment of that will be $65.04 i want to mail it in so i need address
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Banfield Pet Hospital in Norman, Oklahoma - Switch pet to another account
I need to switch one of my pets to my wife’s account
Review
Reason of review
Good quality
SHORT AS POSSIBLE ! I ADOPTRED MY SHIH TZU FROM THE HUMANE SOCIETY IN TAMPA. I KNOW SHERRY SILK, CHIEF EXECUTIVE OFFICER I ADOPTED SKIPPY AND HAD ALL HIS TEST AND WAS IN EXCELLENT HEALTH , HE WAS 1 YR. OLD WHEN I ADOPTED HIM MARCH 2018. I TAKE EXCELLENT CARE OF HIM,...
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Review
Banfield Pet Hospital in Marietta, Georgia - Insurance
Banfield Pet hospital in general is terrific. Knowledgeable doctors and staff who care. Since they sold their pet insurance hardly covers anything the used to under the original owners.
Review
If I could give no stars I would. I have 3 of my dogs on their wellness plan and I am been a customer with them since 2016. I had called in august to discuss canceling my wellness plan for all 3 dogs because frankly, we can no longer afford their insurance each month...
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Review
Cons
- Scamming you for your money on the back end of your plan
Reason of review
Problems with payment
Loss
$290
Preferred solution
Charges waived and wellness plan canceled.
Tags
Banfield Pet Hospital in Mansfield, Texas - Billing
Requesting info on charges. Please call me at(817) 422-7508 I feel like I’ve been charged extra.
Review
THE BANFIELD EXPERIENCE HAS FOREVER CHANGED MY LIFE. First of all you must know my fur baby was everything to me. My baby meant more to me than just a fur baby. He was the first one to ever show me unconditional love, he was the one that made me feel like I had a...
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Review
Cons
- Death sentence they gave me
Reason of review
The death of my baby
Loss
$666666
Preferred solution
Making sure no one else ever goes to Banfield
Tags
I have been using Banfield wellness plan for my pets for over 7 years. I am now moving to an area that does not have Banfield so I cannot transfer my plan. I called our local Banfield and explained my situation. I was told that it was close to time for the plan for one...
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Review
Cons
- Poor information
Reason of review
Poor customer service
Preferred solution
Full refund
published review 9/23/19 I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident...
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Review
Cons
- Wellness plan and treatment of pet
- Money grabbing vs pet caring
Reason of review
Return, Exchange or Cancellation Policy
Loss
$490
Preferred solution
Full refund
Tags
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I know exactly how you feel and I agree with you 100%. Banfield also let my mom's Maltese die.
They refused to see him even though they knew he was sick with a bad heart. My mom was to the point where she was going to sue Banfield. We had a preferred doctor there as well but unfortunately she left the practice. I don't blame her though.
Banfield is a horrible place to take your pet. Know wonder they have so many bad ratings.
I've also heard so many horror stories of people taking their pet to the grooming section and Banfield leaves the poor animals in cages in the back with no air just a hot fan running. I will never ever take any of my pets to Banfield again.