Rating: 2 Stars Clear all filters (101 of 1685 reviews match)
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2.3
Details
I have been using Banfield wellness plan for my pets for over 7 years. I am now moving to an area that does not have Banfield so I cannot transfer my plan. I called our local Banfield and explained my situation. I was told that it was close to time for the plan for one...
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Review
#1662838 Review #1662838 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Cons
  • Poor information
Reason of review
Poor customer service
Preferred solution
Full refund

Banfield Pet Hospital in Saint Charles, Illinois - Ridiculously over priced

2.0
Details
Took our dog in to get an estimate on having one cyst removed on a healthy dog. This is a sebaceous cyst, nothing cancerous, just a very simple, straightforward procedure. After 30 minutes of high pressure sales pitches, the final quote was $1,300$. CANNOT RECCOMMEND.
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Review
#1655875 Review #1655875 is a subjective opinion of poster.
Reason of review
Pricing issue
1.6
Details

Update by user Sep 10

Should really go over price options with clients.

Update by user Sep 10

I have to go back this week. Not looking forward to paying more for an ear infection. Not happy after paying 50.00 a month for their wellness plan and paying a fortune for every signal thing the puppy needs.

Original review posted by user Sep 10

well never...
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Review
#1649580 Review #1649580 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Pros
  • Nice acting vet
  • Many locations
Cons
  • Exploitation of services
  • Not worth the money
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Price reduction
Tags
  • Communication
1.5
Details
TRUSSVILLE ALABAMA I want to say the ladies were nice, but they are the ones pushing the plans. I went in the store 2 times for a total 20 minutes IN ALL!!!! My kittens are 4 months and 10 pounds already. These are going to be massive cats. They are sweet but have no...
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1 comment
PastCloudedLeopard473
#1737873

I hope you get it straightened out

Review
#1634301 Review #1634301 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan
Pros
  • Nice acting vet
  • Didnt give one cat a treat because the other was faster
  • Always an opening to visit
Cons
  • Lied to about plan
  • Everything else
  • Overcharged for services
Reason of review
Problems with payment
Loss
$556
Preferred solution
Full refund
Tags
  • Over Charged
  • Had To Go To Hospital Myself
2.0
Details
This is my opinion on banfield after I have a customer of theirs for far too long ( not by choice i might add. Its a long story). I feel that bandfields biggest priority is making money. One of my dogs has been going there since he was a puppy and its a rotating door...
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Review
#1556958 Review #1556958 is a subjective opinion of poster.
Product
Banfield Pet Hospital Wellness Plan

Banfield Pet Hospital in Joplin, Missouri - Harassment

1.6
Details
They dont care if your pet dies but if you miss one payment on accident they harass you and call you names. They called me to set up appointments for my dead dog over 40 times, they called me 17 times in one month. After having " Do not contact" put on my account they still keep calling
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Review
#1536663 Review #1536663 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
Reason of review
Bad quality
2.1
Details
My dog was boarded at Petsmart Hotels for a week. She got sick while I was away and they treated her. I opted for an extra allergy test too so perhaps we could figure out what keeps triggering her. I picked her up, banfield was closed so I couldn’t pay them that night....
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Review
#1532457 Review #1532457 is a subjective opinion of poster.
Service
Banfield Pet Hospital Customer Care

Banfield Pet Hospital - Charged for services they did not perform

2.0
Details
I took my pug in around closing time for a nail trim and anal gland cleaning. Only the nail trim was done but I was charged for both services. No one from there will return my calls
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Review
#1510606 Review #1510606 is a subjective opinion of poster.
Service
Banfield Pet Hospital Pet Medical Service
2.2
Details
took my cat to the banfield hospital(in pet smart) in MANAHAWKIN,NJ on 4-03-2019 at 3 pm. she was suffering from a infected ear that had blown up with pus. the doctor on duty drained it and gave me some drops for the ear and also sold me some ear cleaner. wouldn't you...
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6 comments
Anonymous
#1670980

very helpful review

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Review
#1509323 Review #1509323 is a subjective opinion of poster.
Pros
  • Vet who took care of me originally
Cons
  • Do not care for your pet
  • No refund and the quality of rx
Reason of review
ineffective care
Loss
$198
Preferred solution
allow me the second visit to correct the same issue for no charge

Contact Banfield Pet Hospital Customer Service

Mailing Address:
Banfield Pet Hospital
8101 SE 6th Way
Vancouver, Washington 98683
United States
Phone:
(866) 894-7927
All Banfield Pet Hospital Contacts

Banfield Pet Hospital Products and Services Reviews

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2.0
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Our 1st time visit was Nov 30 2018, I previously brought my dogs medical history paperwork into Banfield stating my dog has been taking apoquel 16 mg tablet one every 24 hours, they were allergy tablets.I took the paperwork to Banfield to show Dr. Wu a Banfield...
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#1487905 Review #1487905 is a subjective opinion of poster.
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Banfield Pet Hospital Veterinarian